Essential Job Functions
The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Compensation Technician in the Office of Global Compensation. The Compensation Technician position will be responsible for payroll processing, analysis, auditing and monitoring of payroll in the office of American Pay Processing (CGFS/GC/PPR/AMP).
Global Compensation Overview: Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. The contractor shall perform these services under Jennifer Pinckney, DoS Manager, American Pay Processing.
American Pay Processing (AMP): Provides compensation services to U.S. Foreign Service, Department of State Civil Service and Foreign Service Retirees. We also provide American payroll services for U.S. Agencies Overseas. AMP manages a diverse foreign affairs payroll environment, providing our services to our Civil and Senior Executive Service employees domestically, U.S. Foreign Service employees in the U.S., and overseas, and Annuity services to Foreign Service Retirees. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees and Annuitants. Our primary goal is to provide world-class compensation services to our customers.
Interested in Applying? I have a few preliminary questions
- Do you love payroll?
- Do you enjoy thinking outside the box?
If you answer yes to most of these, keep reading on.
Job Responsibilities
Responsibilities
The Compensation Technicians’ primary responsibilities are T&A reporting (bi-monthly), pay calculation, individual leave accounts, allotments of pay, and other individual pay matters for those paid under local compensation plans at serviced-posts. Specific Duties include, but are not limited to the following:
- Responsible for accuracy of calculating and processing Time and Attendance into various proprietary financial systems, ensuring timeliness and accuracy of information. This includes working accounts by organization or country code by processing a variety of transactions which affect pay, leave, taxes, benefits and other deductions.
- Receive, research, analyze, and process pay actions under Benefits such as, but not limited to: Federal Levies, Childcare Subsidy Inquiry, (FEHB) Federal Employee Health Benefits, General Inquiry – Benefits, Historical, Life Insurance Adjustments, Life Insurance Certification, (MFO) Multi-Force Organization, Military Leave, Military Reservist Differential, NAF Retirement Plan, Overpayment – Benefits, Overpayment Response – Benefits, Overpayment W-2 correction, Parking Benefit, Recruitment Bonuses, (RITA) Relocation Incentive Transfer Allowance, Student Loan Inquiry, Supplemental – Benefits, T&A Processing, T&A Processing – Manual Submission, TSP Adjustment (Thrift Savings Plan), TSP Deduction/Change (Thrift Savings Plan), TSP Loans/Withdrawals (Thrift Savings Plan), USUN Housing, Workers Compensation and Year-to-Date Adjustments, etc…
- As needed, the following Benefits Reporting measures may be required: T&A Report Monitoring, Employee Not Paid Report, SCALP Report, Military Leave Report, Financial Institutions Updates, Retirement Code Change Report, Leave without Pay Report, TSP Error Report, Automated Adjustment Report, T&A Correction Errors by Org Code, Calculations Exception and Paid in Full Report.
- Receive, research, analyze, and process pay actions under Entry on Board such as, but not limited to: Advance of Salary, Change of Address, Check Cancellations, City Tax Withholding Request, Direct Deposit/Allotments, EFT Rejects/Returns, Employee E-mail Address, Employment Verification, Federal Tax Adjustment, Federal Tax Withholding Change, General Inquiry – Entry on Board, Health Benefits Supplementals, Historical, New Hire (Direct Hire; FMA (Family Member Appointment; Other Agency; PCS); Overpayment & Overpayment Response – Entry Onboard, Reemployed Annuitant, State Domicile Change, State Tax Letter, State Tax/Wage City Tax Adjustment, State Tax Withholding Change, Supplemental – Entry on Board, T&A Processing & Manual Submission, Transfer of Leave (on-boarding) Year-to-Date Adjustment – Entry on Board.
- As needed, the following Entry on Board Reporting measures may be required: T&A Report Monitoring, Employee Not Paid Report, SCALP Report, EFT Reject Report; Automated Adjustment Report, T&A Correction Errors by Org Code and Calculations Exception.
- Verifies the validity of personnel actions and personal service contracts/agreements prepared by serviced Embassies, rejecting those who are not properly completed or in accord with existing personnel law, regulation and advises post personnel offices of the deficiencies and corrections needed to effect the action.
- Answers questions from employees regarding payroll matters (pay, deductions and related matters).
- Audits, analyze and reconciles reports or accounts, and as necessary, makes adjustments which are largely retroactive in nature. More difficult adjustments may require extensive record searches and involve correction of accounts.
- Perform manual calculations when deemed necessary to verify year-to-date adjustments and corrections when the calculations cannot be performed through the automated payroll system, CAPPS and or other financial systems as required.
- Research, correct and determine the cause of erroneous payments and timely clearing of domestic and overseas T&A rejects.
Prepare reports on various aspects of the payroll cycle, as requested by DoS.
- Performs other payroll duties as assigned.
Skills
Preferred skills:
- Must possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills.
- Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
- Must have payroll and/or financial experience working in high volume work environments
- Requires a strong attention to detail and analytical problem-solving skills
Our Most Successful Employees In This Position Demonstrate
- Curiosity
- Drive
- Research Oriented
Qualifications
- An Associates or four-year degree from an accredited university or college is preferred. Experience in supporting the development/implementation of large, complex financial management systems is preferred. Experience with some of the systems and technologies supporting DoS accounting and financial services preferred.
- Relevant professional experience with mainframe, web based or client-server technologies and experience performing business systems analysis; experience performing the analysis of technical and financial tasks; working independently or as part of a team. Ability to analyze data, accounting and payment records, reports and obtain the necessary information to correct problems.
Professional and technical certification programs and years of experience may be substituted for years of education, based on credit hour equivalents
Work Schedule
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 30, 45, or 60-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management.
This is an onsite position.
