Location: Remote
Schedule: AvailableMonday through Friday, 8:30 AM – 5:00 PM CST.
This is a contract-to-hire position, with the opportunity to transition into a full-time role based on performance and fit.
About Us:
We build social media sales funnels for small businesses using Meta ads, organic content, and smart funnel strategies.
Our mission is to help clients grow their business and acquire new clients with predictability, consistency, and measurable results.
As a small, five-person team, we’re growing a dynamic agency focused on helping small businesses reach their audiences through impactful strategies and creative content solutions.
Position Overview:
As the Client Success Manager (CSM), you’ll be the primary point of contact for our clients, making sure they receive clear communication, strategic guidance, and measurable results.
In this role, you’ll balance building strong client relationships with managing day-to-day projects, overseeing a portfolio of approximately 20–30 clients at a time.
You’ll be responsible for onboarding new clients, launching and managing Meta ad assets, and keeping service delivery timelines on track.
You’ll also handle regular client check-ins and updates, review campaign performance with clients during monthly Google Meet calls, and collaborate closely with internal team members to ensure projects stay organized and on schedule.
Success in this role will be measured by client retention, satisfaction, timely delivery of services, and clarity of client communication.
This role requires prior experience working within a marketing agency environment, with the ability to manage multiple client accounts simultaneously and navigate fast-paced workflows.
If you’re proactive, have strong attention to detail, great with people, and thrive in a fast-paced environment where initiative and strong communication make all the difference, this role is for you.
Role Requirements:
- Must be located in the United States.
- Must be comfortable working CST hours (8:30 AM – 5:00 PM).
- Must be available during U.S. business days; local holidays can be discussed in advance.
- Reliable high-speed internet, backup connectivity, and a professional home office setup.
Responsibilities
- Serve as the main point of contact for clients, ensuring proactive communication and alignment on goals.
- Translate client needs into actionable tasks for the team using ClickUp and Slack.
- Host onboarding meetings, pre-launch meetings, and performance review meetings with Google Meet.
- Launch, manage, and optimize Meta ad campaigns to drive measurable results for clients.
- Monitor project timelines, campaign performance, and deliverables to ensure deadlines are met.
- Provide weekly client updates, reports, and recommendations.
- Understand sales funnels, ad campaigns, and target market psychology to help guide client strategy.
- Support copywriting efforts using AI tools to develop and refine marketing messaging.
- Review client websites and funnels to identify opportunities for improved performance and conversions.
- Collaborate on and provide input for image ad creatives to ensure alignment with strategy and client goals.
- Work closely with internal teams (on delivering ad creatives, landing page design, and lead follow-up and nurture strategy) to ensure a high ROI for our clients.
- Anticipate potential challenges, resolve issues before they escalate, and maintain strong client relationships.
- Document client interactions and project updates in ClickUp and Google Suite.
- Confidently make recommendations to clients and internally, escalate risks early, and own client communications.
Preferred Experience/Education:
- At-least 1 year of experience using Meta Ads Manager and Meta Business Suite.
- At-least 1 year experience using GoHighLevel.
- At least 1 year of experience in client success, account management, or marketing coordination
Skills:
- Strong knowledge of digital marketing, including Meta Business Suite, funnels, and tracking.
- Experience with project management tools (like ClickUp).
- High-level technical skills with the ability to quickly learn and navigate new platforms and tools.
- Excellent written and spoken English, with the ability to tailor communication to client needs.
- Strong analytical skills with the ability to interpret data and explain insights clearly to clients.
- Strong attention to detail, ensuring accuracy across campaigns, reporting, and client communication.
- Ability to “step into the shoes” of a client’s target market to shape messaging.
- Comfortable giving recommendations and pushing back when needed to ensure client success.
Personal Qualities:
- Proactive problem solver with strong organizational and multitasking abilities.
- Confident, personable, and comfortable leading client conversations.
- Detail-oriented with the ability to balance strategy and execution in a fast-paced environment.
Why Harmony Marketing:
- Collaborative Culture: Our team thrives on collaboration, creativity, and pushing each other to do our best (in work and in life) while supporting each other along the way.
- Fulfilling Work: You’ll play a key role in helping our clients, small business owners, grow and succeed, creating real impact and often changing their lives through the work we do together.
What To Expect:
The first 30 days will focus on onboarding into our systems, shadowing client calls, taking ownership of client communication, and independently managing accounts with confidence.
This role offers a base salary of $58,000–$70,000, depending on experience, along with a performance-based bonus structure.
Ready to Join Our Team?
If you’re excited about helping small businesses succeed and you’re passionate about marketing and project management, we want to hear from you! Apply now and join a team that’s committed to personal and professional growth.
