Who You Are
You are a highly organized and detail-oriented communicator who thrives in a fast-paced retail environment. You bring a strong sense of ownership, a sharp eye for clarity and consistency, and a proactive approach to problem-solving. You take pride in delivering communication that is clear, actionable, and on-brand, enabling strong execution in stores.
What You’ll Do
This role plays a critical part in enabling retail success by driving clear, consistent, and strategically prioritized communication to the field. You will own the intake, planning, and execution of all retail communications—ensuring messaging is streamlined, relevant, and aligned to business priorities.
You will act as a gatekeeper for field communication, balancing competing business needs while protecting store teams from unnecessary noise. In partnership with cross-functional teams, you will help shape and execute quarterly go-to-market communication strategies that drive alignment and execution across stores.
Key Responsibilities
Content & Communication Delivery
- Develop and deliver clear, concise, and visually engaging communications that drive understanding and execution in stores
- Translate complex business initiatives into simple, actionable messaging tailored for the field
- Create and maintain standardized templates and communication guidelines to ensure consistency and efficiency
- Partner with L&D and Store Operations to produce training and support materials aligned to brand standards
Communication Strategy, Planning & Optimization
- Own the retail communications calendar, managing intake, prioritization, and scheduling of all field-facing messaging
- Act as the gatekeeper for all store communications, ensuring messaging is necessary, clear, and aligned to business priorities
- Partner in the development and execution of quarterly cross-functional go-to-market communication strategies, ensuring alignment across key initiatives
- Continuously evaluate communication effectiveness and identify opportunities to streamline, simplify, and improve engagement
- Champion best practices and drive adoption of communication tools and new functionality
Cross-Functional Partnership & Workflow Management
- Serve as the primary point of contact for HQ partners on communication requests, guiding teams on timing, messaging, and best practices
- Manage and prioritize a high volume of competing requests, ensuring alignment to business priorities and field capacity
- Build strong cross-functional relationships to ensure communication plans support broader business objectives
- Proactively identify gaps in communication flow and implement solutions that improve clarity, efficiency, and execution in stores
You’ll Need to Have
- Bachelor’s Degree
- 3–5 years of experience in communications, retail operations, or related field
- Proficiency in Adobe Creative Suite and Microsoft Office
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
- Ability to work in-office in NYC 3 days per week
We’d Love to See
- Experience in retail or fashion environments
- Experience with internal communication platforms or content management systems
- Strong written and visual communication skills with a focus on clarity and audience engagement
- High attention to detail and a commitment to accuracy and consistency
- A proactive mindset with the ability to identify opportunities and drive improvements
- French speaking a plus
MK Perks:
- Generous Paid Time Off & Holiday Calendar
- Summer Fridays
- Internal Mobility Across Brands
- Cross-brand Discount
- Exclusive Employee Sales
- Fav 5 Cards (MK Discount for friends and family)
- 401k Match
- Paid Parental Leave
- Thrive Wellness Program
- Commuter Benefits
- Gym Discounts
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry.
The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.
