Company Overview
We are a premier global logistics and trade organization comprised of over 300 specialists dedicated to fulfilling complex supply chain needs. Our expertise spans customs brokerage, domestic and international transportation, trade compliance, and consulting. We are a highly employee-centric organization that prioritizes a culture of professional excellence and personal care, consistently recognized as a certified "Great Place to Work."
Essential Duties & Responsibilities
- Team Leadership: Supervise, train, and coach Entry-Writing and Customs House Brokerage (CHB) staff.
- Workflow Management: Assign accounts, distribute workloads, and establish departmental goals while tracking performance metrics.
- Operational Support: Collaborate with local Import Transportation teams and the Customs Brokerage Manager to enhance department performance and streamline workflows.
- Compliance & Troubleshooting: Resolve freight issues with U.S. Customs and Border Protection (CBP) and other Participating Government Agencies (PGAs).
- Quality Control: Audit files for accuracy, oversee the billing process, and manage file dwell time to ensure efficiency.
- Client Relations: Facilitate the onboarding of new clients based on sales agreements and established Standard Operating Procedures (SOPs).
- Technical Execution: Complete entry work as required and execute specialized projects assigned by senior leadership.
Desired Skills & Experience
- Accreditation: Certified Customs Specialist (CCS) required; Licensed Customs Broker (LCB) highly preferred.
- Industry Experience: Minimum of 5 years of experience working directly with U.S. Customs and regulatory agencies.
- Regulatory Knowledge: Thorough understanding of U.S. Customs rules, regulations, and Harmonized Tariff Schedule (HTS) classification.
- Leadership: Proven experience in personnel supervision, training, and professional development.
Key Characteristics
- Problem Solver: Ability to resolve complex logistical and regulatory issues objectively.
- Organized: Detail-oriented multitasker capable of prioritizing high-volume workloads.
- Adaptable: Comfortable navigating a fast-paced, changing regulatory and work environment.
- Self-Motivated: Driven to improve existing procedures and maintain high accuracy standards.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Work from home
License/Certification:
- Certified Customs Specialist certification? (Preferred)
Work Location: Hybrid remote in Itasca, IL 60143
