About the Role
We're looking for a Graphic Designer who can make Akia look as good as she performs. You'll work alongside Customer Success to design the mini apps, emails, ads, and in-platform assets that shape how guests experience our product — and how our customers see the value of it.
This isn't a "make it pretty" role. You'll be designing within the constraints of a real product, for real hotel operators, with real guest-facing stakes. The work you produce will live inside Akia's platform and land directly in front of guests.
You should be deeply comfortable using AI as a design tool. We expect you to prompt your way to 90% and use your trained eye to close the last 10 — taste, polish, and judgment are what separate good enough from great. If you're excited about what AI means for design rather than threatened by it, you'll fit right in.
What You'll Do
- Platform Design & Assets: Design mini apps, guest-facing emails, upsell flows, and other in-product experiences that run inside Akia's platform.
- Customer Success Collaboration: Partner closely with the Customer Success team to build and refine the visual assets our customers need to get the most out of Akia.
- Customer-Facing Work: Join calls and conversations with customers when design input is needed. You'll present creative directions, walk through mockups, and translate feedback into final deliverables.
- Ads & Marketing Collateral: Support the creation of ad creative, one-pagers, and other outbound assets as needed.
- AI-Assisted Workflow: Use AI tools actively and fluently as part of your design process. You'll lean on AI tools to move fast, then apply your own craft to refine.
What We're Looking For
- You're proficient in Figma and Photoshop. These are your primary tools and you should move through them quickly and confidently.
- You're AI-forward. You already use AI in your design workflow and you're genuinely curious about pushing that further.
- You have a strong eye for detail, typography, color, and layout.
- You're comfortable working within constraints. Designing inside a product means working with existing systems, templates, and brand guidelines.
- You can work directly with customers and internal teams without needing someone to translate.
