WA L&I Claims Manager (Employer Representation)
Location: Olympia, WA (In-office)
Type: Full-time
Pay: $75,000 to $90,000 per year (DOE)
Benefits / Perks: Profit share option, 100% employer-paid Health, Dental, Vision, and Life insurance (including Long-term Care), 401(k) with 2% employer match, generous and flexible PTO, paid holidays, high level of autonomy, relaxed atmosphere
Schedule options are flexible
Due to rapid growth, we are adding two experienced WA L&I Claims Managers to our in-office team in Olympia. This is a claim-owner role where you’ll manage a portfolio of WA L&I workers’ compensation claims end-to-end on behalf of employer clients, it is not a people-management position.
About Redpoint Claims
At Redpoint Claims, we’re relationship-oriented and professional, with a high standard for results. We hire strong performers, treat people with respect, and support each other. In this role, you’ll have autonomy, practical resources, and a steady, professional environment where quality work is valued.
Key Responsibilities
- Claim review: Review WA L&I claims to ensure medical treatment, time loss compensation, vocational services, and PPD awards are appropriate and comply with industrial insurance law and the facts of the claim.
- Issue resolution: Contact and coordinate with appropriate parties to resolve claim issues, including the attending physician, consulting doctors, employer, injured worker, vocational counselor, WA L&I claims manager, and others.
- Dispute strategy: Submit timely, well-supported written protests and/or appeals to any decision or benefit paid by L&I that does not comply with industrial insurance law or the facts of the claim. Track deadlines and maintain strong documentation.
- RTW leadership: Assist employers in developing light-duty return-to-work programs and making light-duty job offers.
- Client guidance: Explain WA industrial insurance law and L&I requirements clearly to employers.
- Appeals support/representation: Prepare for and represent employer interests in appeals (including BIIA-related matters) consistent with applicable rules and internal protocols.
- File ownership: Keep your portfolio organized and moving forward through proactive planning, timely follow-up, and clear client updates.
Portfolio Expectations
- Work mix varies by portfolio and can include:
- Protests and appeals (issue spotting, drafting, deadline tracking, evidence organization)
- Active claim management and coordination (medical, time loss, vocational services, PPD)
- Return-to-work and light-duty support (job analyses, offers, documentation)
- Provider and stakeholder communication (attending physicians, consulting doctors, vocational counselors, WA L&I staff, employers, workers)
- Strategy and documentation (file reviews, summaries, employer recommendations, client updates)
Tools and Workflow Support
- Tools: Windows, Microsoft Office (Word, Excel, Outlook), direct access to WA L&I claims and employer accounts, and the Gardiant Case Management System.
- Workflow support: Standard templates/letter library, internal protocols, and administrative/process support to keep work moving efficiently.
- Coaching and accountability: You’ll have clear expectations, regular check-ins, and support from leadership, while being trusted to manage your desk and priorities.
Required Experience and Skills
- Required: Completion of the WA L&I Claim Manager Apprenticeship (or Self-Insurance Administrator's Certification).
- Proficiency with Windows and Microsoft Office (Word, Excel, Outlook).
- Ability to write professional letters using appropriate spelling, grammar, punctuation, and format.
- Strong working knowledge of Washington industrial insurance law and WA L&I policies, with the ability to apply it efficiently to claim management decisions.
- Strong verbal communication skills and high customer service standards.
- Strong personal organization and follow-through, with the ability to manage a high-volume desk, meet deadlines, and keep work moving without constant reminders.
- Ability to prioritize multiple tasks, organize workload, and meet deadlines.
Why You’ll Like It Here
- High autonomy and trust
- Strong benefits package with employer-paid medical coverage
- A respectful, relationship-oriented team
- Work that directly improves employer outcomes and RTW results
- A role that stays engaging, every claim is different, and your decisions make a measurable difference
Apply today to join a team that values integrity, expertise, and consistently outstanding results.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Have you worked for the Department of L&I and completed claims management training or received Self-Insurance Administrator's Certification?
- This is an in-office position. Is this a problem for your schedule?Work Location: In person
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- This is an in-office position. Is this a problem for your schedule?
- Have you worked for the Department of L&I and completed claims management training or maintain a WA State Self Insured Exam Certification?
Work Location: In person
