OverviewThe Senior Manager of Policy & Premium Services will provide strategic leadership for the Policy and Premium Services organization consisting of our Analyst and Premium Accounting functions. Lead the organization to achieve customer and partner satisfaction, meet KPIs, and deliver innovative and efficient processes. Analyst team members are exempt roles that are deeply experienced subject matter experts who research and resolve complex issues related to the variable block of business. Working with Actuarial, Risk, IT and other business partners, the team analyzes data, resolving issues or recommending solutions to Risk, Compliance or Legal teams. The Premium Accounting team ensures the accuracy of these financial transactions by researching, analyzing and resolving complex accounting, suspense transactions, commission issues and exceptions.
The business has ambitious growth plans and an aggressive digital strategy. The leader must be adept at planning and leading change, with a strong delivery ethic to generate business results, while engaging a large team and collaborating across the business.
Responsibilities
- As part of the leadership team of Banner Life Operations, contribute to the strategy, direction, culture and delivery of results for the organization.
- Lead the Policy and Premium Services department to deliver to customer and partner Service Level Agreements and conversion targets, participating in daily demand meetings and taking appropriate short- and long-term actions.
- Assume Ownership and approve content of business RCM (Risk and Control Matrices).
- Attest that process controls are in place and maintained for compliance with all regulatory requirements and standards that are applicable to premium operations and that the internal control system is effective to provide reasonable assurance regarding the reliability of premium processing and system accuracy.
- Responsible for reviewing all procedural changes with Legal and Compliance to ensure 100% compliance with all state and other regulatory entities.
- Oversee annual budget and Operational Planning and Forecasting processes, ensuring the department is appropriately resourced and operates efficiently.
- Innovate and lead improvements in systems and processes, completing the necessary business cases and overseeing successful implementation. Identify expense reduction initiatives.
- Manage key stakeholders including vendors, partners, and other Banner Life leaders, providing strong communications and visibility of performance through regular service meetings. Build strong relationships, creating action plans to continuously improve service delivery.
- Act as a role model leader, exercising good judgement. Build a strong team, coaching and developing direct reports and setting high expectations on delivery of KPIs.
- Ensure overall compliance of the function with regard to business procedures and company procedures such as Performance Reviews, Timesheet Management, Expense Management, Business Continuity, and Risk Reporting
Qualifications
Education
Bachelor's degree preferred
Experience/Knowledge
6+ years of leadership experience, preferably in Financial Services
Budget oversight and management
Process improvement
Change Leadership and implementation
Life or health experience preferred
Strong Personal Brand
Skills
Excellent written and verbal communication
Resilient, with ability to multi-task and keep calm under pressure
Strong project management skills
Maintains a Business Owner’s Mindset with a focus on the Employee and Customer Experience
Process improvement aptitude and skills
Ability to Lead through Adversity
Forward thinking, with ability to create and implement strategic plans
Collaborative approach, with strong stakeholder management and relationship building skills
Intermediate Microsoft Office skills
What’s in it for you?
The expected hiring compensation range for this position is $125,000 - $172,000 annually. This position will report out of our Frederick, MD office on a hybrid schedule.
The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Annual Incentive Plan. The current target payment for the position is 20% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 20 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.
We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.
