Overview
The Virtual Finance Manager is responsible for driving revenue growth through the sale of Finance & Insurance (F&I) products while delivering an exceptional virtual customer experience. This role leads the full F&I sales process—from customer interview and product presentation to objection handling and closingy. The ideal candidate is highly motivated, results-driven, and skilled in building relationships, communicating effectively, and achieving performance targets in a fast-paced, customer-focused environment.
Must reside in a state where Group 1 dealerships are located.
Responsibilities
- Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
- Achieve and exceed performance targets and key objectives
- Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including:
- Customer interview
- Product presentation (menu)
- Upselling and closing
- Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
- Clearly explain and answer questions regarding:
- F&I products and services in the Virtual F&I office
- Retail Installment Sales Contracts
- Effectively isolate and overcome client objections and close sales opportunities
- Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
- Communicate daily with internal stakeholders on Virtual F&I performance and deal status
- Participate in dealer meetings, sales calls, and team discussions as needed
- Build and maintain strong, positive customer relationships throughout the virtual buying experience
- Enhance customer satisfaction during the entire purchase process
- Demonstrate behaviors aligned with the Company’s values and culture in all interactions with customers, colleagues, and vendors
Qualifications
- Must live in Marlyland, New Jersey or Massachusettes
- Minimum of 3+ years of experience in a dealership F&I role
- Honda/Acura experience preferred but not required
- Strong verbal, written, and interpersonal communication skills, with the adeptness to interact effectively at all levels internally and externally
- Highly self-motivated with strong customer-facing and sales skills
- Positive attitude with a high-energy, results-driven mindset
- Professional demeanor and strong work ethic
- Ability to work a flexible schedule, including evenings and weekends
- Ability to work remotely from home
- Experience with Darwin and/or CDK systems is a plus
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
