We are looking for an,
Account Manager to focus on maintaining existing accounts that are using DrChrono by scheduling check-ins, resolving customer issues, and preventing churn. You’ll likely excel in this role if you love talking with customers, optimizing their accounts, and don’t shy away from solving the tough issues when they arise - in fact, you revel in coming up with creative solutions to create win/win results. Your role is crucial to our company as you help us keep our existing business closed by the Inside Sales Representatives.
Responsibilities:
Serve as a point of contact for assigned customer accounts and maintain existing contracts.
Respond professionally to urgent inbound phone calls from existing DrChrono customers
Be a point of contact to handle and resolve customer complaints from customers in your territory
Identify and escalate priority issues, bugs, or product feature recommendations
Educate DrChrono customers about new product offerings
Schedule regular check-ins with our customers to fully optimize their DrChrono account
Troubleshoot problems and provide relevant information to your clients regarding their accounts
Onboard and train new clients in all aspects of the DrChrono system
Skills and Experienceneeded for success in this role:
Salesforce experience (Optional)
EHR / Healthcare experience (Optional)
Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional)
Ability to communicate product value and recognize opportunities
Strong organizational skills and exceptional follow-through abilities
Goal-oriented and data-driven
Strong verbal and written communications
Affable personality that blends well with an innovative and vibrant startup environment
1 year of customer service (Preferred)
4-year college degree (Preferred)
Where:
TheEverCommerceteam is distributed globally, with teams inthe U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in theUnited States 6 ifyoureclose to one of our offices, we can set you up in-office or you can work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or toother office locations around North America.
Benefits and Perks:
Compensation:
The on-target earnings compensation (base + commissions) for this position is $80,000 to $90,000 USD per year based on US location. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
