About the Role:
The Falcon Complete Product Operations (ProdOps) team partners across the business to ensure the ongoing effectiveness, capabilities and scalability of the Falcon Complete organization. ProdOps facilitates this by serving as the governing body responsible for evaluating and integrating new products and/or product features alongside evaluating and enhancing existing business functions and tools. ProdOps helps to drive efficiency and agility across the organization through process optimizations, automations and integrations to allow Falcon Complete to focus on the operational mission.
A Sr. Product Operations Manager is focused on managing a dedicated product module. This consists of partnering and building relationships with associated Product Managers and teams, monitoring for any upcoming product changes and reviewing and integrating new said changes based on operational need. They will also focus on identifying technical gaps within the business and look to optimize and enhance those operational tools and processes. In addition to managing a product module and identifying technical gaps, they will also focus on technical and process-based documentation for the organization. A Sr. Product Operations Manager’s duties will generally vary based on the current business need.
What You'll Do:
Product & Feature Integration
Partners with internal teams, including various product groups, engineering and more to enhance critical systems and functions and allow for further customization of systems to align with the evolving business needs
Work with both internal and external teams across CrowdStrike to improve Falcon Complete's processes and operations through new product and feature integrations
Perform technical analysis of new product features and capabilities to determine effectiveness for FC integration
Assess technical feasibility, resource requirements, and potential impact on existing FC operations
Strategic Initiatives & Collaboration
Lead strategic initiatives, including reviewing active efforts and prioritizing requests
Collaborate with internal engineering groups to ensure FC capabilities meet operational and customer needs
Participate in roadmap prioritization sessions and review new requests for the FC Business
Partner with internal teams to surface customer pain points and operational challenges
Drive actionable change by translating customer feedback into product enhancements and operational optimizations
Project Leadership & Process Optimization
Lead various projects (both large and small) encompassing technological integrations, process modifications/enhancements, automation/optimization efforts and more
Contribute to or lead cross-functional initiatives as required
Assist with managing Agile workflows including stand-up meetings, capacity planning, and retrospectives
Define and track key metrics to measure operational effectiveness and integration success
Create and maintain comprehensive technical and process-based documentation
Establish governance frameworks and reporting mechanisms for product integrations
Develop integration roadmaps and implementation strategies for features and products
Document technical specifications and integration of new features
Collaborate with engineering teams to ensure seamless integration with existing FC infrastructure
Monitor and evaluate post-integration performance metrics to ensure successful adoption
What You'll Need:
5+ years of experience in a Product Operations, Product Management role
Effectively communicate with technical and non-technical personnel at all organizational levels
Ability to analyze business requirements, design and configure recommended solution, and communicate technical solutions to various audiences
In-depth knowledge of CrowdStrike's modules and product offerings
Demonstrated leadership for driving risk and issue mitigation and resolution
Basic leadership, diplomatic, and motivational skills including the ability to lead up, across and down multiple business and technology organizations
Strong problem solving and technical skills
Experience with Agile methodology and project management practices
Proficiency in data analysis and metrics definition
Education:
#LI-RC2
#LI-Remote
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $125,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please .
Expected Close Date of Job Posting is:07-29-2026
