Job Family:Strategy & Transformation Consulting
Travel Required:Up to 25%
Clearance Required:None
The Life Sciences - Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.
Common Patient Services projects include:- Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings
- Conducting secondary market research on competitor/analog offerings
- Conducting primary market research with a range of stakeholders to identify needs & validate potential support
- Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided
- Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)
- Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights
- Engaging executive level audiences to deliver actionable insights and recommendations
- Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)
- Developing and managing junior staff development
Managing Consultants are responsible for managing projects from cultivation to completion. In this role, you will manage the activities of the designated project team and support the day to day management of the client relationship. You are expected to effectively develop and manage work plans, staffing, deadlines and budgets and are expected to manage multiple projects simultaneously. Work products are expected to be high quality and client ready. In this visible role, you will lead team meetings and guide, manage, and coach Consultants and Senior Consultants, providing constructive feedback on their project participation and overall career development. Managing Consultants work closely with Directors and Managing Directors to keep them abreast of project progress and important developments. Managing Consultants take part in sales initiatives and Practice development. Travel is project dependent but averages 20 percent.
Guidehouse encourages career development and hiring for the long term. Managing Consultants follow a clearly defined career path. As Managing Consultants hone their project management skills, ability to manage multiple work streams, professional expertise, and client and business development skills, they progress to the position of Associate Director.
What You Will Need:- Bachelor's degree.
- Minimum 4 years of prior relevant work or consulting experience working with large global pharma, mid-sized pharma and/or biotech clients in Patient Services and related functions.
- Strong understanding of the pharmaceutical industry.
- The ability to analyze complex information, identify key issues, and develop effective strategies.
- Excellent communication skills to convey strategic recommendations to various stakeholders, including senior management.
- Must have subject matter expertise in one or more of the following areas as it pertains to life sciences: PS HUBS, Patient Services and/or Patient Support Programs.
- 2 plus years experience managing the activities of a project team including workplan, staffing, deadlines scope and budget.
- Demonstrated success supervising, coaching and mentoring more junior level staff and ownership and guidance of their career development.
- Must be willing and able to travel to client sites across the US, up to 20% of the time.
- Authorized to work for any US employer without sponsorship.
What Would Be Nice To Have:- Must have excellent written and oral communication skills.
- Must be collaborative and a team player.
- Must have exceptional client management experience including expanding client relationships within an organization and ability to recognize and communicate add-on and/or cross business opportunities at external clients.
The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
