Company Description Changes is a global apparel company known for creating best-selling graphic t-shirts and other apparel items that blend pop culture, bold design, and current trends to enable genuine self-expression. Founded with a hands-on, entrepreneurial spirit, the company has grown by investing in high-quality facilities, advanced printing technology, and skilled team members. Changes operates major distribution centers in New York, Toronto, and London, reaching customers across all levels of retail worldwide. The organization values creativity, consumer insight, and product innovation, offering team members the opportunity to contribute to a fast-paced, highly competitive industry.
Role Description The Account Operations Manager is a full-time, on-site role based in Long Island New York. This role oversees day-to-day account operations, ensuring customer orders are processed accurately and on schedule, and that key accounts receive consistent, high-quality service. The Account Operations Manager collaborates with sales, production, logistics, and customer service teams to manage inventory, resolve issues, and support efficient order fulfillment. Responsibilities include monitoring account performance, analyzing operational data, improving processes, and aligning operations with customer expectations and business goals. The role also involves communicating with clients, managing account-related projects, and helping maintain strong relationships with retail partners.
Qualifications
- Candidates should possess strong Operations Management skills, including experience coordinating workflows, optimizing processes, and overseeing order fulfillment.
- Candidates should possess Account Management and Customer Satisfaction skills, with a track record of maintaining client relationships and meeting service-level expectations.
- Candidates should possess solid Analytical Skills, including the ability to interpret data, track KPIs, and identify opportunities for operational improvement.
- Candidates should possess clear and professional Communication skills, both written and verbal, to collaborate effectively with internal teams and external partners.
- Relevant qualifications include experience in apparel, retail, or consumer goods operations; proficiency with ERP or order management systems; and strong organizational and time-management abilities.
- A bachelor’s degree in Business, Operations Management, Supply Chain, or a related field is preferred, along with prior experience in a similar account operations or operations management role.
