Job Description"Solving for safer" is at the heart of everything we do, and the Global Process Organization (GPO) is essential to this mission. As a Product Manager, you will be a strategic partner responsible for defining, designing, and optimizing the end-to-end global processes that power our Customer Experience. You will act as an "Experience Architect," ensuring that every process change is intuitive, efficient, and scalable across our global markets.
Key Responsibilities- Process Design & Mapping: Document "As-Is" and "To-Be" global processes using visual tools such as Visio or Lucidchart to identify bottlenecks and unlock opportunities for automation.
- User Research & Stakeholder Engagement: Conduct workshops and interviews with regional stakeholders to deeply understand local nuances while maintaining high global standards.
- Requirements Gathering: Translate complex business needs into clear, actionable user stories and functional specifications for technical delivery teams.
- Experience Architecture: Visualize process changes through wireframes or low-fidelity prototypes to ensure a seamless manifest in the user interface of core platforms like SAP, Salesforce, ServiceNow, and Planview.
- Data Detective & Insights: Hunt for and analyze data from diverse sources-user clicks, surveys, support tickets, and financial reports-to craft compelling "data stories" that enable informed stakeholder decision-making.
- Change Management Support: Empower global adoption by developing training materials, FAQ documentation, and "Day in the Life" guides.
Preferred Qualifications- The "Architect" Mindset: A natural affinity for deconstructing "messy" problems into clean, logical, and optimized flows.
- Communication Excellence: Proven ability to bridge the gap between technical teams and non-technical business users, explaining complex concepts with ease.
- Agile Proficiency: Familiarity with Agile methodologies and process mapping software.
- Global Adaptability: Comfort and competence working across different time zones, cultures, and matrixed environments.
Basic Requirements- Bachelor's Degree & 1+ years of experience in product management, business analysis, UX design, or process improvement.
- Legal authorization to work in Canada
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
