This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2585595
**Customer Service & Marketing Specialist**
- Department:** Sales & Operations\
- Reports To:** Sales Manager & COO\
- FLSA Status:** Non-Exempt
**Position Summary**
The Customer Service & Marketing Specialist serves as a key member of
the Mill 95 team by supporting both customer engagement and marketing
initiatives. This role is responsible for creating and managing digital
marketing content, supporting sales efforts, providing exceptional
customer service, and helping ensure a positive customer experience
across multiple communication channels.
Approximately 60% of the role is focused on marketing and digital
communications, 30% on customer service and sales support, and 10% on
special projects and administrative support. This position requires
excellent communication skills, creativity, organization, attention to
detail, and the ability to manage multiple priorities in a collaborative
environment. This position is an in-office (non-remote) position located
in Parma, Idaho.
**Essential Duties & Responsibilities**
**Marketing & Communications (Approximately 60%)**
- Develop and execute social media content across company platforms.
- Create blog articles and website content that support Mill 95\'s
brand and products.
- Update website content, photos, and product information.
- Create and distribute email marketing campaigns.
- Build and maintain marketing automation workflows using HubSpot.
- Assist with CRM management and customer segmentation.
- Develop marketing collateral including presentations, brochures,
flyers, product sheets, and digital content.
- Assist the sales team by preparing customer presentations and
marketing materials.
- Coordinate marketing projects and timelines using project management
software (Asana or similar).
- Monitor campaign performance and recommend improvements based on
analytics.
- Maintain brand consistency across all customer-facing materials.
- Stay informed on industry trends and recommend new marketing
opportunities.
**Customer Service & Sales Support (Approximately 30%)**
- Serve as a primary point of contact for inbound customer inquiries
via phone, email, and website.
- Manage and respond to shared inboxes.
- Provide exceptional customer service by answering product questions
and resolving customer issues.
- Support remote sales outreach and customer follow-up efforts.
- Coordinate customer deliveries and communicate shipping updates.
- Assist with customer documentation and order support.
- Support Camp 95 and CBC coordination activities.
- Maintain and organize the Mill 95 planning calendar.
- Develop positive relationships with customers, distributors,
vendors, and industry partners.
- Escalate customer concerns appropriately while ensuring timely
resolution.
**Projects & Administrative Support (Approximately 10%)**
- Assist with special projects as assigned.
- Coordinate facility tours and greet vendors and visitors.
- Support office walk-in customers and guests.
- Assist with event preparation and logistics as needed.
- Provide general administrative support to the Sales and Marketing
team.
**Qualifications**
**Education**
Bachelors degree in marketing, communications, business, or a related
Field Is Preferred. Equivalent Experience May Be Considered.
**Experience**
- 24 years of experience in marketing, customer service, sales
support, or a related role preferred.
- Experience with digital marketing platforms and email marketing.
- Experience using CRM systems such as HubSpot is preferred.
- Experience supporting B2B sales is preferred.
- Agricultural or hops industry experience is a plus.
**Knowledge, Skills & Abilities**
- Excellent writt n and verbal communication skills.
- Strong customer service orientation with a professional and positive
attitude.
- Exceptional organizational and time management skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong attention to detail.
- Ability to work independently and collaboratively.
- Creative thinking and problem-solving skills.
- Proficiency with Microsoft Office Suite.
- Experience with:
- - HubSpot or similar CRM
- Social media management platforms
- Website content management systems
- Canva or Adobe Creative Suite (preferred)
- Project management software such as Asana
**Core Competencies**
Customer Focus
Communication
Relatio
