About Us:
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive, long-lasting impacts for our communities and our clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of our team, you’ll discover a world of opportunities to connect with innovative thinkers, forge your path, and have fun tackling the world’s most challenging projects. At TRC, Member of WSP, you can have a rewarding career on every level.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
Overview:
TRC Companies, Inc., a pioneer in groundbreaking scientific and engineering developments since the 1960's, is a national engineering and environmental consulting firm that provides integrated services to the energy, environmental and infrastructure markets. TRC serves a broad range of clients in industry and government, implementing complex projects from initial concept to delivery and operation.
TRC is hiring a Distribution Analyst for our Phoenix, Manassas, Virginia USA. We will consider candidates that reside in the surrounding areas. This position will be working within our Power Distribution Engineering team and a part of our growing Power Sector.
Responsibilities:
- Responds and coordinates the initial contact with the customers requesting new electric service installation, removals, relocations, and processing electric service orders, and provides customer service in an effective and efficient manner, by resolving customer inquiries and/or complaints in a professional/courteous manner.
- Processes electric permit orders, in a timely and accurate manner.
- Works with customer to acquire essential and necessary information for the service order requests (e.g. mainline extensions and/or secondary lies), and offers suggestions, ideas, and/or options to ensure customer receives information pertinent to their utility needs.
- Sets up the service requests for new installations, removals, and relocations, utilizing and complying with all departmental processes and systems.
- Provides, timely and accurate information to customers and the service delivery team on new service requests.
- Provides support to other team members.
- Monitors active projects to provide information to team and customers as to project status. Tracks and monitors refundable and non-refundable contracts.
- May provide review, field checks and/or processing (paperwork) of existing contracts for line extensions.
- May verify applicable/appropriate billing records and processing (e.g. monthly, quarterly, billing for phone/cable drops).
- Collaborates with other team members to verify service order information to ensure billing accuracy.
- May coordinate scheduling of (contractor) crews for new service delivery, outages, disconnect/reconnects, and opening of equipment and/or services.
Qualifications:
- High School diploma required.
- Bachelor's degree preferred.
- Minimum 2 years customer relations and Microsoft Suite platform experience is required.
- Demonstrated communication skills to deal with internal/external clients.
- Strong attention to detail and ability to self-check work.
- Experience in working with customers and contractors both in person and via phone.
- Experience with appropriate standard workplace software tools (Microsoft Office).
Benefits*: TRC offers a competitive benefit package consisting of:
- Medical, dental, vision, and disability insurance.
- 401k package that includes both traditional and Roth IRA options and Company match.
- Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
- All full-time employees enjoy a minimum of 8 Paid Holidays per year.
- TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
- These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.
Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.
Other Compensation: Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.
Disclaimers:
TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The complete job description and application are available on TRC’s career site.
TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.
Salary Range: USD $29.02 - USD $35.00 /Hr.
