Are you an experienced sales or account management leader in precision manufacturing looking for the opportunity to make a real, lasting impact?
We are expanding our leadership structure and introducing a brand-new position to the organization: Inside Sales Manager. Because this is a newly created role, you won't just inherit a pre-packaged workflow—you will have the unique opportunity to build, develop, and mentor your own team from the ground up.
If you are passionate about establishing best practices, mentoring direct reports, and setting up a high-performing customer service and quoting team for long-term success within our thriving company culture, this is the role for you.
Position Summary
The Inside Sales Manager owns the commercial relationship between Urban and our established customer base. Rather than traveling for field sales, this position focuses on managing internal operations and leading a small team handling customer service and quoting to ensure exceptional support for existing accounts.
In this role, you will bridge the gap between commercial strategy and daily execution—serving as the primary liaison for key accounts while guiding your team to deliver unmatched accuracy, speed, and responsiveness.
Why Join Us?
- Help shape a brand-new internal structure and hire/develop your own team.
- Work within a collaborative, supportive, and growth-oriented company culture that values innovation and accountability.
- Directly influence customer satisfaction, internal quoting efficiency, and commercial strategy alignment.
Key Responsibilities
- Direct, develop, and hold accountable a small, dedicated team handling customer service and quoting, fostering a culture of responsiveness, execution, and continuous improvement.
- Serve as the primary point of contact for key accounts, ensuring strong, proactive communication, high customer satisfaction, and long-term account stability.
- Drive fast turnaround times and high precision for all quotes, ensuring accurate pricing, cycle-time calculations, and competitive alignment. Timely calculate and communicate price adjustments, index updates, and surcharges in coordination with leadership.
- Coordinate the end-to-end scale-up process for new customer products from initial inquiry and sampling through to final shipment.
- Partner closely with operations, quality, and supply chain to align lead times, commitments, and quotes with real-time shop capacity and material costs.
- Track account metrics, operational health, and service levels to provide regular, transparent updates to leadership. Maintain precise, up-to-date ERP records for all key accounts, customer inquiries, and quoting history.
Qualifications
- Bachelor’s Degree in Business, Engineering, or a related field (or equivalent practical experience).
- 5+ years of account management, customer service, or quoting experience in CNC machining, precision manufacturing, or a related industrial environment.
- Proven experience leading, managing, or mentoring a team with a passion for talent development.
- Strong technical capability in reading technical drawings and quoting/estimating for machined and assembled components (material, cycle time, tooling, and overhead).
- Hands-on experience coordinating account support within high-requirement industries (such as medical devices and power distribution) is a strong plus.
- Proficiency with CRM and ERP platforms, combined with exceptional communication, organizational skills, and composure under pressure.
Urban Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In compliance with the ADA, we provide reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application or interview process, please contact our HR department.
Pay: From $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- Account management: 5 years (Required)
- Leadership: 5 years (Preferred)
- CRM software: 5 years (Preferred)
- ERP systems: 5 years (Preferred)
- CNC Manufacturing: 5 years (Preferred)
Ability to Commute:
- Pewaukee, WI 53072 (Required)
Work Location: In person
