All applicants must complete a workplace survey before being considered. Go to https://holeintheroof.com/careers/ to complete your application before being considered for this position.
Account Manager — Hole in the Roof Marketing
To apply: All applicants must complete a workplace survey before being considered. Go to https://holeintheroof.com/careers/ to complete your application.
Hole in the Roof is a custom apparel and promotional products company in Waco, TX. We screen print, embroider, and decorate apparel for schools, businesses, teams, and nonprofits across the United States.
The Account Manager is the customer's single point of contact from first inquiry through delivery. You'll quote the job, enter the order, coordinate with our art and production teams, and keep the customer informed the whole way. This is a service and inside-sales role; you're not cold calling all day, but you are expected to grow the accounts you're given.
What You'll Do
- Serve as the first line of communication for customer inquiries, orders, and service needs
- Build accurate quotes for apparel, promotional items, and marketing products
- Enter and manage orders: correct quantities, sizes, colors, pricing, and due dates
- Work with the art team so designs meet customer expectations and brand standards
- Partner with production to keep orders on time, on budget, and at quality
- Proactively update customers on status, timelines, and any changes
- Build long-term relationships that turn one-time buyers into repeat customers
- Resolve issues quickly and professionally, escalating when it's warranted
- Keep records current in our CRM and order management system
What Success Looks Like
- Customer inquiries answered within one business day, faster when it's urgent
- Orders entered accurately
- On-time delivery on your accounts
- You meet your monthly revenue goals for assigned accounts
What We're Looking For
- At least one year in customer service, inside sales, or account coordination
- Detail-oriented and organized, with strong time management under tight deadlines
- Clear, professional written and verbal communication
- Comfortable juggling multiple orders at different stages without dropping any
- Working knowledge of Outlook and Excel; able to learn new systems quickly
- Teachable, adaptable, and willing to ask questions
- An eye for apparel trends and the ability to guide customers toward good product choices
- Bachelor's degree required
Compensation & Culture
Hourly, with annual raises and bonus pay tied to sales performance. We're a team that takes the work seriously and the ego lightly. Work hard and be nice.
To apply: Complete the workplace survey at https://holeintheroof.com/careers/ — applications are not considered without it.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you completed our online survey at www.holeintheroof.com/careers?
This must be completed for you to be considered for an interview.
Education:
Experience:
- Customer service: 1 year (Required)
Work Location: In person
