Job Overview
The Quality Technician supports customer, supplier, and internal quality activities to ensure compliance with IATF 16949, A2LA, ISO 14001, customer-specific requirements, and company procedures. This position is responsible for maintaining quality documentation, supporting product and process validation, coordinating corrective actions, and promoting continuous improvement throughout the organization.
This position has a critical role within the Quality Management System. The Quality Technician must demonstrate initiative, sound judgment, professionalism, and the ability to manage multiple priorities while ensuring customers, suppliers, and company quality requirements are followed. This position may require occasional overtime, schedule flexibility, and travel for customer meetings, supplier visits, audits, or training.
Key/Job Responsibilities:
Prepare, submit, and maintain Customer PPAP documentation.
Review, approve, and maintain Supplier PPAP documentation.
Coordinate customer and supplier annual validations.
Coordinate internal and external laboratory testing and test requests.
Review and maintain incoming material certifications.
Verify and maintain annual supplier certifications.
Perform and document MSA and Cpk studies.
Support APQP activities, Control Plans, PFMEAs, and customer requirements.
Create, revise, and maintain work instructions, control instructions, inspection standards, forms, and quality documentation.
Understand and interpret process flow diagrams, engineering drawings, specifications, and manufacturing processes.
Investigate customer and supplier complaints.
Complete and manage 8D reports and corrective actions.
Participate in QRQC meetings and follow up on assigned actions.
Perform root cause analysis using 5 Why, Fishbone, and other quality tools.
Coordinate containment activities and nonconforming product.
Support first-piece inspections and production quality verification.
Coordinate gauge calibration activities and maintain measurement records.
Participate in Layered Process Audits (LPA).
Support internal, customer, registrar, and supplier audits.
Monitor and report quality KPIs including PPM, scrap, customer complaints, supplier performance, and quality trends.
Analyze quality data and prepare reports using Microsoft Excel.
Maintain quality records and document control.
Communicate professionally with customers, suppliers, auditors, and internal departments.
Work closely with Production, Engineering, Maintenance, Logistics, Customer Service, and other departments to resolve quality concerns.
Coordinate multiple projects while meeting customers, suppliers, and internal deadlines.
Participate in continuous improvement activities and quality system improvements.
Attend internal and external training as required, including travel to other company locations, customer sites, suppliers, or training facilities.
Perform other duties as assigned.
Key/Core Competencies:
Attention to detail, Professional communication, Customer focus, Teamwork and collaboration, Accountability, Initiative and self-motivation, Problem-solving and analytical thinking, Strong organizational skills, Ability to multitask and prioritize Adaptability and flexibility, Dependability, Continuous improvement mindset, Professionalism and integrity, Strong follow-through, Ability to maintain self-control under pressure.
Physical Requirements:
Ability to work in both office and manufacturing environments.
Ability to stand, walk, bend, and lift to 30 pounds as needed.
Ability to wear required PPE and safely perform work in a manufacturing environment.
Qualification & Requirements:
Minimum Qualifications
High school diploma or GED (associate’s degree in quality, Engineering, Manufacturing, or related field preferred).
Minimum of 2 years’ manufacturing experience required; automotive manufacturing preferred.
Strong computer skills.
Proficient in Microsoft Excel, Word, Outlook, and data entry.
Ability to read and interpret engineering drawings, specifications, work instructions, and process documentation.
Ability to understand manufacturing processes and process flow diagrams.
Experience using precision measuring equipment including calipers, micrometers, Pi Tape, steel rule, tape measure, pin gauges, and other inspection equipment.
Strong written and verbal communication skills.
Excellent organizational and time management skills.
Ability to prioritize multiple assignments while meeting deadlines.
Self-motivated and able to work independently with minimal supervision.
Ability to work effectively with all levels of the organization.
Willingness to learn new systems, processes, and quality tools.
Ability to accept coaching and continuously develop skills.
Ability to remain professional, organized, and self-controlled in a fast-paced manufacturing environment.
Ability to maintain confidential company and customer information.
Willingness to attend training outside the facility as required.
Preferred Qualifications
Experience or knowledge of:
IATF 16949, A2LA requirements, ISO 14001, Customer-Specific Requirements (CSR), PPAP, APQP, PFMEA, Process Flow Diagrams, Control Plans, SPC, MSA, CpK, QRQC, 8D methodology, Corrective and Preventative Actions, Root, Cause Analysis, 5 Why, Fishbone (Ishikawa), Layered Process Audits (LPA), Internal Auditing, OPMS Reporting, Program Management, Supplier Quality Management, SAP (preferred), Automotive rubber extrusion, plastic extrusion, and hose assembly manufacturing processes.
Work Location & Schedule:
Paris, Tennessee USA
Monday-Friday 7am-4pm (w/hr. lunch)
On-site
Pay: $35,000.00 - $37,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person