OverviewThe ServiceNow CMDB Manager plays a lead role in the delivery of ServiceNow Implementation projects and driving strategic transformation. Responsible for the overall roadmap, backlog, architecture, design, implementation, enhancements and integrity of the Configuration Management Database (CMDB) as well as implementation and development of new CMDB integrations on the ServiceNow platform within the enterprise. Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards.
Responsibilities
- Provide subject matter expertise, acting as technical product advocate, design, develop and implement ITIL processes where CMDB services are consumed by ITSM, ITOM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
- Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Translates requirements into functional and technical requirements.
- Develop technical design documents.
- Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, SACM and other modules.
- Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
- Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.
- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
- Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
- Create well-structured test plans and coordinate testing activities.
- Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
- Accurately defines customer issues and interprets and designs resolution based on deep product knowledge
- Works closely with enterprise stakeholders to provide guidance in the management of CI's and the relationships between them
- Collaborate with Enterprise Architects
- Responsible for creating, updating and maintaining ServiceNow's Configuration Management Database
- Designs and implements solutions for maintaining CI data integrity across the CI lifecycle and the relationships between them, with due consideration to the ITSM processes including but not limited to Incident, Problem, Change and Service Asset Configuration management (HW/SW)
- Designs, configures and maintains solutions around data certifications that maintain CI accuracy
- Identifies and tracks CI's, implementing change control and accounting for discovered and/or manual CI's in our complex enterprise landscape
- Manages CMDB health to support Asset Configuration and CI relationships from discovered, manual or additional sources and out of platform
- Reconcile solution of the CMDB Data when exceptions are noted between CMDB, discovery and other authoritative production data repositories
- Align data exception results with IRE (Identity and Reconciliation Engine) to include improvements and updates to CI Class Manager and respective data models
Qualifications
- 3+ years experience with CMDB, IRE, Discovery and Reconciliation
- ITIL Foundation Certification
- ServiceNow CMDB Fundamental course completion
- ServiceNow Configuration Compliance Essentials completion
At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
- Cameras must be on for all virtual interviews.
- AI tools are strictly prohibited during interviews or assessments.
We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.
Benefits
The annual base salary range is $120,000 to $140,000/year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.
Foot Locker Benefits:
- Employee Discount
- Paid Time Off
- Medical | Dental | Vision Coverage
- 401(k) | Roth 401(k)
- Life Insurance
- Flexible Spending Account
- Paid Parental Leave
- Opportunities for Advancement
- Tuition Reimbursement for Qualified Courses
- Strong Company Culture
- Employee Resource Groups
