OverviewWhat You’ll Be Doing
Cadmus is seeking a UX Researcher to join one of our federal programs. This role provides the opportunity for a UX Researcher to reveal what our customers need from our products by conducting research, working with cross-functional teams, and performing usability studies across commercial and federal projects. These responsibilities also include inspiring change, delivering oral and written presentations, planning and executing research activities, synthesizing qualitative and quantitative insights, engaging with stakeholders, and helping the product team better understand what would make a user’s experience more intuitive, accessible, and seamless.
Responsibilities
- Partner with the design team, engineers, product teams, clients, and other stakeholders to define problems, facilitate workshops, and drive actionable, user-centered product decisions.
- Support deep strategic thinking grounded in client and user discovery and research.
- Conduct stakeholder interviews, market research, and competitive analysis to identify opportunities and inform product direction.
- Thrive working with an agile development process and collaborate closely with cross-functional teams throughout iterative product discovery, design, and delivery cycles.
- Create clear research plans, personas, journey maps, and other artifacts that communicate user needs and inform product direction.
- Partner with the design team to inform future-state user flows, information architecture, sitemaps, and wireframes.
- Plan and facilitate problem definition and co-creation workshops with stakeholders and users alike.
- Apply research insights to inform product strategy and prioritize user-centered opportunities.
- Document research and testing, including notes, photos, audio, video, and research reports.
- Contribute to best practices, documentation, and process workflow improvements, including standardized methodologies, tools, and templates for research deliverables.
Qualifications
- BS/MS in Anthropology, Human-Computer Interaction, Human Factors, Psychology, Sociology, or a related field.
- 2 or more years of professional UX research experience.
- Ability to obtain a Public Trust is required.Excellent communication and storytelling skills, with the ability to synthesize complex research findings and effectively present actionable insights to stakeholders and diverse audiences.
- Experience with diverse UX research tools, remote testing tools, and online collaboration tools.
- Demonstrated experience planning and executing end-to-end qualitative and quantitative user research, including user interviews, usability testing, surveys, and other research methodologies.
- Ability to select appropriate research methods based on project goals, constraints, and research questions to understand user behaviors, motivations, and needs.
- Thorough and process minded, with the ability to work independently and manage multiple studies.
- Strong interpersonal skills, with the ability to influence decision-making through evidence-based recommendations and strong stakeholder relationships.
Nice to Have Skills:
- Experience supporting federal government, healthcare, or other highly regulated settings.
- Comfortable exploring and leveraging user analytics data to identify trends, behaviors, and opportunities that complement qualitative and quantitative research findings.
Additional Information:
Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen.
Based on eligibility and job status, Cadmus offers an excellent benefits package to include: medical, dental, vision, company paid disability and life insurance, 401(k) program, paid time off (PTO), paid holidays, voluntary time off (VTO), tuition reimbursement, adoption assistance program, other optional benefits and various bonus programs.
The salary range for this position is$95,000 - $110,000. The actual salary will be determined by several factors, including relevant work experience, education, skills, and market competitiveness.
We value the critical role safety and health protocols contribute to everyone’s success at Cadmus, and work together to align and comply with all federal, state, and local safety and health mandates to ensure a safe and valuable work environment.
