Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Professional Services Organization (PSO) at Alkami is responsible for managing client projects after they are live on the Alkami platform. This role supports the PSO by ensuring that assigned projects are delivered within their planned scope, schedule, and budget, with a relentless focus on the customer as the North Star. Reporting to a Manager of Professional Services within the Customer Experience Group (CXG), the individual in this role will collaborate with internal teams and clients to ensure product implementations are seamlessly supported and that every interaction enhances the customer’s journey. In addition, this role is responsible for establishing & managing project schedules, coordinating Jira tickets, providing reporting, collecting customer settings for configurations, validating configuration settings, managing gap items, and in general, helping deliver product implementations for Alkami’s customers.

With the client’s success as the top priority, this role drives project alignment with both business objectives and customer expectations, constantly striving to deliver results that exceed satisfaction. By fostering open communication, proactively managing expectations, and addressing challenges head on, this individual will ensure that every decision, action, and solution is rooted in delivering maximum value to the client, ensuring a world-class customer experience at every stage.

Develop and maintain comprehensive project schedules for an assigned portfolio of projects, defining key deliverables based on the scope of post launch customer projects. Have advanced knowledge in creating, reporting on and maintaining project schedules.
Develop and maintain strong relationships with customers by proactively managing expectations, ensuring timely communication, and addressing any concerns to foster trust and satisfaction throughout the project lifecycle.
Lead projects with a customer-centric approach, ensuring deliverables align with customer goals and contributing to a seamless and positive customer experience.
Coordinate and manage Jira tickets to ensure timely resolution of customer-reported issues and project milestones.
Track project progress, identify risks using Alkami’s risk management system, and work with internal and external stakeholders to implement risk mitigation strategies.
Create and manage detailed project documentation, including meeting agendas, minutes, and other necessary reports.
Regularly communicate project status, issues, and risks to both internal and external stakeholders to maintain transparency and project alignment.
Work closely with the customer and vendors to gather configuration settings, validate those settings, and monitor progress on any identified gap items.

Drive collaboration to obtain results between cross functional teams such as Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, and Customer Support (amongst many other internal organizations) in order to deliver project outcomes, ensuring that all stakeholders are aligned on project goals and timelines.

Monitor product development activities, track sprints, release schedules and provide regular updates to customers, internal teams, and management.
Ensure alignment of project objectives with both business goals and customer expectations, focusing on customer satisfaction throughout the project lifecycle.
Conduct customer meetings to drive project execution, provide updates, and address any issues that may arise post-launch.
Participate in continuous improvement initiatives to enhance project management methodologies within the PSO.
Serve as a subject matter expert (SME) in at least one functional area the PSO and maintain up-to-date project documentation in Confluence. Contribute to creating and updating internal documentation, processes, and best practices, supporting cross-functional teams and enhancing the overall project execution experience for the company.
Receive post project customer surveys where clients provide feedback on performance, project management skills, empathy, product knowledge, communication skills, with results used to assess and improve in future engagements

Manage multiple, concurrent projects across various product lines and features, demonstrating the ability to handle different project types and complexities while maintaining high standards of quality and client satisfaction. Project Managers handle more quantity and complex projects when compared to Associate Project Managers

Collaborate on process improvement initiatives, support company-wide efforts to drive continuous improvement and operational excellence beyond direct project management responsibilities.

Be a backup for other team members when necessary.

Perform other duties as assigned.

Knowledge, Skills, & Qualifications

Required

Proven ability to manage a portfolio of multiple projects, with a strong focus on delivering within scope, schedule, and budget.
Excellent written and verbal communication skills, with the ability to clearly convey project updates and risks to stakeholders.
Strong problem-solving skills and the ability to make sound decisions in high-pressure situations.
Exceptional organizational and time management abilities, with great attention to detail.
Capable of working independently with minimal direction while excelling in a collaborative, team oriented environment.
Experienced in managing project tickets, backlogs, and client-reported issues.
Proficient with Microsoft Office Suite, including MS Project, Excel, and Word, as well as Google Suite tools such as Calendar, Mail, Docs, Sheets, Slides, and Meet. Also adept at using communication tools like Slack, Microsoft Teams, and Zoom.

Proficient in Microsoft Office Suite, including MS Project, Excel, and Word, as well as Google Suite tools, Slack, Microsoft Teams, and Zoom.
Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.
Excellent problem-solving and decision-making skills.
Ability to perform successfully in a high-pressure, fast-paced working environment.
Strong financial acumen and experience managing project budgets and financial performance.
Stakeholder management skills, with the ability to build and maintain relationships at all levels of the organization.
Demonstrate knowledge by developing professional expertise, applying company policies and procedures to resolve a variety of issues, and determining a course of action based on guidelines while modifying processes and methods as required.
Applies problem-solving skills to work on moderately scoped problems that are often varied and routine, requiring analysis of a range of factors. Exercises judgment within defined procedures and practices to determine appropriate actions. Normally receives little instruction on day-to-day tasks and general instructions for new assignments.
Builds productive internal and external working relationships to resolve mutual issues by collaborating on procedures or transactions. Focuses on providing standard professional advice and preparing initial reports and analyses for review by experienced team professionals.

Preferred

Sufficient familiarity with basic project management principles and terminology, enabling effective communication and collaboration.
Ability to perform most project management tasks autonomously in standard situations.

Working knowledge of SQL is beneficial.

The salary range for this position is: $97,600 - $128,750

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

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