"WE DO WHAT WE SAY "

JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do.

Company Name: - JTSi (Johnson Technology Systems, Inc.)

Title: Business Analyst (IT) T4

Location: Remote

Salary: $109-115K/year on W2

Description Of Project And Tasks

Summary: The main function of the Wiki/Knowledge Base Administrator

The Wiki / Knowledge Base Administrator is responsible for building, organizing, maintaining, and evolving the organization's internal and/or external knowledge base. This role ensures that information is accurate, discoverable, up to date, and easy to use, serving as a central source of truth for teams and stakeholders. Key tools are MS Teams/SharePoint and ServiceNow.

Key Responsibilities

Design, build, and maintain the wiki or knowledge base structures

Create, edit, and curate documentation, guides, FAQs, and reference materials

Establish and enforce documentation standards, templates, and style guidelines

Organize content using clear information architecture (categories, tags, navigation)

Ensure content accuracy, consistency, and version control

Collaborate with subject matter experts to capture and document knowledge

Review, audit, and retire outdated or redundant content

Improve content discoverability and usability through search optimization and feedback

Train team members on how to contribute to and use the knowledge base

Monitor usage, identify gaps, and continuously improve documentation quality

Required Skills & Qualifications

2-4 Years of experience

Experience managing a wiki, knowledge base, or documentation system

Strong written communication and editing skills

Ability to translate complex information into clear, user-friendly content

Experience with knowledge base and wiki tools (e.g., SharePoint, ServiceNow, Confluence, MediaWiki, Git-based docs, etc.)

Understanding of information architecture and content organization

Strong attention to detail and content accuracy

Ability to work independently and collaborate across teams

Nice-to-Have Skills

Knowledge of SAP products

Knowledge of various cloud platforms (e.g. AWS, AZURE, GCP)

Technical background or familiarity with software development workflows

Basic HTML, Markdown, or documentation tooling experience

Experience with version control systems (e.g., Git)

UX or content design experience

Analytics or reporting on content usage and effectiveness

Mandatory Skills

Experience managing a wiki or knowledge base system (SharePoint, ServiceNow, Confluence, etc.)

Strong written communication and editing skills

Ability to translate complex/technical information into user-friendly documentation

Understanding of information architecture and content organization (taxonomy, tagging, navigation)

Content governance experience (documentation standards, version control, content audits, accuracy control)

Preferred Skills

Knowledge of SAP products

Familiarity with cloud platforms (AWS, Azure, GCP)

Basic HTML, Markdown, or documentation tooling experience

Experience with version control systems (e.g., Git)

Johnson Technology Systems Inc jobs

Business Analyst (IT) T4

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