(On-Site) Level 2 Engineer

Location: Honolulu on the island of Oahu

Salary: $55,000 - $65,000 YEARLY

Position Overview

The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project execution across client environments. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers, service coordination, and service management to deliver timely and effective support.

The ideal candidate is technically capable, organized, client-focused, and able to operate effectively in a fast-paced MSP environment supporting multiple client infrastructures.

Responsibilities

Troubleshoot and resolve escalated service requests and incidents
Support Windows desktop, server, and Microsoft 365 environments
Configure and maintain networking, VPN, firewall, wireless, backup, and endpoint security systems
Perform routine maintenance, patching, and system health checks
Complete small to mid-sized projects and assist on larger implementations
Maintain accurate documentation and daily time entries
Communicate professionally with clients regarding updates, timelines, and next steps
Take ownership of assigned tickets through resolution
Follow company standards, operational procedures, and security best practices

Technical Requirements

Strong troubleshooting skills across Windows environments
Working knowledge of:
Active Directory
Microsoft 365
TCP/IP, DNS, DHCP, and VPN technologies
Routers, switches, firewalls, and wireless infrastructure
Backup and disaster recovery solutions
Endpoint protection, MFA, and security best practices
Experience with Fortinet, Ubiquiti, SonicWall, Sophos, WatchGuard, or similar platforms preferred
MSP experience preferred

Qualifications

2+ years of IT support or systems administration experience preferred
Strong communication, organization, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively within a team environment

Pay: $55,000.00 - $65,000.00 per year

Work Location: In person

HireArchi, an Agilitec Company

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(On-Site) Level 2 Engineer