(On-Site) Level 2 Engineer
Location: Honolulu on the island of Oahu
Salary: $55,000 - $65,000 YEARLY
Position Overview
The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project execution across client environments. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers, service coordination, and service management to deliver timely and effective support.
The ideal candidate is technically capable, organized, client-focused, and able to operate effectively in a fast-paced MSP environment supporting multiple client infrastructures.
Responsibilities
- Troubleshoot and resolve escalated service requests and incidents
- Support Windows desktop, server, and Microsoft 365 environments
- Configure and maintain networking, VPN, firewall, wireless, backup, and endpoint security systems
- Perform routine maintenance, patching, and system health checks
- Complete small to mid-sized projects and assist on larger implementations
- Maintain accurate documentation and daily time entries
- Communicate professionally with clients regarding updates, timelines, and next steps
- Take ownership of assigned tickets through resolution
- Follow company standards, operational procedures, and security best practices
Technical Requirements
- Strong troubleshooting skills across Windows environments
- Working knowledge of:
- Active Directory
- Microsoft 365
- TCP/IP, DNS, DHCP, and VPN technologies
- Routers, switches, firewalls, and wireless infrastructure
- Backup and disaster recovery solutions
- Endpoint protection, MFA, and security best practices
- Experience with Fortinet, Ubiquiti, SonicWall, Sophos, WatchGuard, or similar platforms preferred
- MSP experience preferred
Qualifications
- 2+ years of IT support or systems administration experience preferred
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while collaborating effectively within a team environment
Pay: $55,000.00 - $65,000.00 per year
Work Location: In person
