đź“Ť San Francisco | Full-time | AI Software Company
About Us
If you love AI, SMBs, and caffeinated conversations with entrepreneurs… keep reading. 🚀
We’re an AI software company helping small businesses, agencies, and entrepreneurs punch above their weight with cutting-edge technology. Think of us as the co-pilot for the next generation of business owners — turning complex recruiting and growth challenges into smooth, scalable workflows.
Now, we’re looking for a Customer Success Associate to join our San Francisco team and be the heartbeat of our customer relationships. If helping founders, recruiters, and agencies succeed gives you energy, you’ll thrive here.
What You’ll Do
- Own relationships end-to-end with SMB and agency customers — onboarding, support, and long-term success.
- Be the voice of the customer inside the company: translate needs into actionable feedback for product, sales, and operations.
- Turn chaos into clarity by designing repeatable processes and playbooks from unstructured partner interactions.
- Motivate and energize recruiters and business owners so that every conversation leaves them more confident and inspired.
- Problem-solve fast and precisely — handling high-volume requests without dropping the ball.
- Champion retention and growth by spotting risks early and uncovering opportunities to add value.
What We’re Looking For
- Experience (1–6 years): Customer Success, Account Management, Consulting, or Operations at a high-growth startup (Series A–pre-IPO) or elite, high-performance organization.
- Customer-facing track record: You’ve managed clients or partners end-to-end — maybe as a CSM in FinTech, at an SMB SaaS, or as an Account Manager at a marketplace.
- Winning culture: You’ve been part of teams where operational excellence and accountability mattered.
- Academic or professional excellence: Strong educational background (top university, high GPA) or equivalent professional achievement that proves discipline and capability.
The Ideal You
- Service-minded: Entrepreneurs feel heard, supported, and confident when working with you.
- Process-driven: You can take messy, one-off customer problems and turn them into playbooks for the whole team.
- Exceptionally responsive: Thrives in a high-volume, quick-turn environment without letting details slip.
- Sharp + empathetic: A pro at context-switching between customer needs while keeping sound judgment and a supportive tone.
- High energy: Every conversation with you leaves customers feeling motivated, not drained.
- Owner mindset: You’ve taken responsibility for accounts, processes, or turnarounds before — and made them better. Bonus points if you’ve worked with SMBs or entrepreneurs directly.
Why You’ll Love It Here
- Join a mission-driven AI company that’s helping SMBs and agencies grow faster.
- Work alongside a tight-knit, high-performance team that values both speed and excellence.
- Build playbooks, processes, and culture — your fingerprints will be all over our customer success motion.
- Grow your career in Customer Success at the intersection of AI and entrepreneurship.
⚡️ This isn’t customer support. This is customer success at its most impactful — where empathy meets execution, and where you’ll directly shape how entrepreneurs scale their businesses.
