Fairmount Memorial Association is seeking a motivated and enthusiastic Appointment Setter to join our dynamic team at Heritage Funeral & Cremation. In this role, you will be responsible for reaching out to potential clients and scheduling appointments for our sales team to discuss funeral and cemetery pre-arrangement services both remotely and in-person. You will serve as the first point of contact for clients, providing information, answering questions, and ensuring a smooth transition to our sales team.
Responsibilities
- Follow up with families after services
- Set appointments for Advance Planners
- Communicate with families through phone, text, email, chat, and social platforms
- Conduct sales presentations via remote visit platforms
- Host and support remote group seminars
- Accurately complete product and funding paperwork
- Maintain and utilize the lead management system
- Learn and deliver the pre-arrangement consumer presentation
- Ensure compliance with preneed rules and regulations
- Attend all sales meetings and training sessions
Requirements
Qualifications:
- Strong interpersonal and communication skills with the ability to quickly build trust
- Empathy and professionalism when working with families
- Confidence to handle objections and close sales
- Goal-orientated with strong organizational skills and attention to detail
- Ability to present effectively both in-person and through remote platform
- Positive attitude and willingness to learn
Benefits
- Income Potential: $50,000 - $70,000
- Medical, Dental and 401K benefits
- Lead Generation Programs
- Customer Relationship Management Tools provided
We offer a competitive performance-based compensation package, state-of-the-art technology and comprehensive training. Please submit your resume for consideration.
