Greenbaum Stiers Strategic Marketing Group is hiring an Account Manager to drive client success through exceptional relationship management, project execution, and proactive communication. This dynamic role is perfect for an organized, client-focused professional passionate about delivering outstanding marketing solutions and keeping projects on track.
About Greenbaum Stiers
Founded in 2017 by home service industry leaders, Greenbaum Stiers is a nationally recognized marketing agency with over 40 years of combined experience. We specialize in delivering tailored marketing strategies for home service companies, including waterproofing, foundation repair, remodeling, HVAC, and plumbing, as well as select non-profits, e-commerce brands, and local businesses. Our team excels at managing client relationships, executing projects with precision, and delivering measurable results that drive growth.
What You’ll Be Doing
- Serve as the primary liaison between clients and internal teams, ensuring seamless communication and exceptional client satisfaction through tools like Zoom, Gmail, Google Drive, texting, and phone calls.
- Onboard clients and projects, defining scope, timelines, processes, and deliverables in ClickUp, while updating and managing tasks to ensure accurate tracking of progress and client requests.
- Proactively manage project execution by scheduling and attending onboarding & kickoff meetings, client touchpoints, and scope change discussions, while monitoring timelines, resolving bottlenecks, and mitigating risks to meet deadlines.
- Ensure all creative work undergoes necessary reviews, approve edits, and serve as the final reviewer before delivery to clients.
- Manage the client approval process, relaying feedback to internal teams and ensuring flawless execution.
- Conduct post-project follow-ups to identify additional client needs and pitch new services to drive growth for Greenbaum Stiers.
- Coordinate marketing initiatives as required by clients.
- Work closely with the sales team to transition projects from sales to execution, collaborating with cross-functional teams and proactively communicating timeline changes, project updates, and client feedback to ensure alignment and cohesive results.
- Monitor project budgets to ensure financial alignment and cost-effective delivery.
What We’re Looking For
- 1-3 years of client/account management experience preferred, with a strong emphasis on adaptability and willingness to learn.
- Bachelor’s degree in business, marketing, communications, or a related field.
- General knowledge of advertising, branding, graphic design, web development, and social media.
- Proficiency in ClickUp or similar project management software, or a strong willingness to learn ClickUp, as it is integral to agency operations..
- Exceptional written and verbal communication skills, with comfort making phone calls and handling client correspondence via text and email.
- Strong organizational skills with a deadline-driven mindset and sense of urgency.
- Strong problem-solving, de-escalation, and mediation skills to manage client and team dynamics effectively.
- Self-starter who can work independently and collaborate effectively with cross-functional teams, including sales teams, to align on client needs and project goals.
- Familiarity with AI tools (e.g., prompting and correcting AI outputs) is a plus.
- Valid driver’s license and ability to pass a background check and knowledge-based pre-hire assessment.
What We Offer
- Hybrid work flexibility (Westerville, OH office).
- Competitive salary with performance incentives.
- Medical, dental, and vision insurance.
- Short-term and long-term disability coverage.
- 401(k) with employer match.
- Paid time off and paid holidays.
- Access to top-tier tools, platforms, and ongoing professional development.
- Supportive, collaborative team that values results and work-life balance.
Work Authorization
Applicants must be authorized to work in the United States.
Equal Opportunity Employer
Greenbaum Stiers is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, age, disability, national origin, veteran status, or any other protected status.
We provide a fun, encouraging, growing company environment where your input is highly valued, and where you have room to grow. We want you to join our team!
