About Us
Smart Computers and Consulting is a leading Managed Service Provider (MSP) delivering IT solutions to a wide range of business clients. We keep systems secure, efficient, and optimized so our clients can focus on success.
About the Role
We’re looking for a Technical Support Specialist to join our team. You’ll manage client IT environments, workstations, servers, and networks, while also maintaining our MSP security software stack to keep businesses protected.
What You’ll Do
- Install, configure, and maintain customer devices and networks
- Manage security tools (antivirus, EDR/MDR, intrusion detection, etc.)
- Be the first point of contact for client IT issues—remote and onsite
- Document systems, configurations, and support activities
- Stay current on technology trends and best practices
What We’re Looking For
- Associate’s degree in IT/Computer Science or 2+ years of tech support experience
- Knowledge of networking (TCP/IP, DHCP, DNS, VPN)
- Familiarity with security software and IT best practices
- Strong communication and customer service skills
Preferred:
- Experience with Microsoft 365, MSP environments, and EDR/MDR solutions
- Certifications (CompTIA, Microsoft Azure Fundamentals)
Benefits
- Competitive salary + bonuses, 401k with 3% match
- Paid time off, holidays, and flexible schedule
- Career growth opportunities and certifications
- Supportive team environment
- Discounts on computer hardware and accessories
Why Join Smart Computers?
We’re a local, family-owned company that’s been serving North Dakota since 2008. Our mission is to make technology stress-free for homes, schools, and businesses across the region. We’re big believers in mentorship, community, and treating people like people.
If you’re looking for a long-term opportunity where you can grow, make a difference, and be part of something that’s truly smart—let’s talk.
Job Type: Full-time
Pay: $15.00 - $27.00 per hour
Benefits:
- 401(k) matching
- Employee discount
Work Location: In person
