Marketing Specialist

ALTRES • Full-time • Honolulu County, HI, US • 1w ago

About

The Marketing Specialist for Marketplace is a key member of the Marketing & Communications department, responsible for the coordination and execution of client participation in our HR Symphony Marketplace platform. This role involves working directly with clients to develop, publish, and promote exclusive offers, while also supporting ongoing performance tracking and client communication.

The ideal candidate is a client-focused marketing or sales professional with excellent communication skills, strong attention to detail, and a results-oriented approach. This position plays a pivotal role in enhancing client engagement and delivering added value.

Key Responsibilities:

Clearly articulate the value proposition of the Marketplace to existing and prospective clients
Collaborate with clients to publish and manage offers in Marketplace
Provide ongoing customer service support, ensuring a seamless and positive client experience
Be a thought partner and collaborator to clients using Marketplace
Working with the Marketing & Communications leadership team, develop a marketing strategy for promoting offers
Monitor and report on the performance of offers, including engagement metrics and promotional impact
Conduct regular check-ins with clients to review offer outcomes and discuss opportunities for optimization
Coordinate with internal teams to plan and execute targeted promotional activities that increase awareness and participation
Maintain accurate records and documentation related to client interactions, offers, and campaign results

Qualifications:

2–4 years of experience in marketing, sales, client services, or a related field
Strong written and verbal communication skills, with the ability to explain marketing concepts clearly and persuasively
Demonstrated ability to manage multiple projects and prioritize effectively
Open to learning new technologies
Familiarity with marketing analytics and performance reporting
Exceptional interpersonal skills and a professional, client-oriented demeanor
Ability to work both independently and collaboratively within a team
Experience with deal-based platforms or employee engagement tools is an asset
Experienced in Microsoft Office
Working knowledge of Salesforce and Canva preferred

Why Join Us:

This role offers the opportunity to work in a dynamic and supportive marketing team, directly contributing to a high-visibility initiative that delivers value to both clients and employees. You will play a central role in the development and success of the Marketplace, helping to build stronger client relationships and enhance internal engagement.

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