About Us Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
400+ healthcare orgs signed in 16 months.
$25M raised from YC, Amity Ventures, Sequoia scouts, and more.
$1T+ market opportunity. We're going after all of it.
About the RoleWe are seeking a Customer Success Manager to own customer relationships and ensure Sully.ai delivers a transformative impact to our healthcare partners. This role will guide customers through onboarding, drive product adoption, and proactively identify opportunities for growth. You will be a trusted advisor to clients, ensuring they achieve measurable outcomes with Sully.ai.
Key Responsibilities- Own a portfolio of healthcare customers and ensure their long-term success with Sully.ai
- Lead customer onboarding and training, driving rapid adoption and measurable ROI
- Serve as the voice of the customer, surfacing insights to Product and Engineering
- Proactively identify expansion opportunities and partner with Sales to close renewals and upsells
- Track and report customer health metrics, ensuring high retention and advocacy
Hard Requirements- 3-5 years in Customer Success, Account Management, or related client-facing role in SaaS
- Proven track record of driving product adoption and renewals
- Strong communication and relationship management skills across technical and non-technical stakeholders
- Ability to operate independently in fast-paced, high-growth environments
- Exceptional organizational and problem-solving skills
Nice-to-Have- Experience in healthcare or healthtech SaaS
- Familiarity with EHR systems and workflows
- Background in consulting or customer-facing technical roles
First-Month Focus- Build strong relationships with key customer accounts
- Learn Sully.ai's product suite and customer workflows in depth
- Establish a customer health dashboard to track engagement and adoption
Success OKRs (90 Days)- Achieve >90% customer onboarding completion rate within portfolio
- Deliver at least 2 measurable customer case studies demonstrating ROI
- Maintain customer retention rate above >50%
Culture Fit- Persistent, driven problem solver
- Willing to push back on leadership to defend quality/timelines
- Thrives in high-ambiguity, fast-paced startup environments
Why Join Sully.ai? Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.
