Analyst, Annuity Transformation
The Annuity Transformation Analyst supports our Financial Advisors, Institutions, Enterprises, and internal business partners in transacting annuities at LPL. This individual will become a Subject Matter Expert part of a specialized team supporting the evolution of our annuity experience at LPL. The Annuity Transformation team is responsible for analyzing the voice of the customer, creating open feedback loops with Annuity Service team and other internal business partners to consistently collect areas for opportunity, assessing emerging trends and patterns at LPL and within the industry, understanding the evolving needs of our client base, and supporting the transformative journey of the overall annuity experience at LPL. The Analyst role will support the Annuity Transformation team through data analysis, requirement building, supporting industry engagement, providing consultative trainings, and engaging in conversations around needs of onboarding clients. In addition, the analyst will provide escalated support to the Annuity Service Experience team and other internal and external partners by identifying, researching, and resolving or reporting technical problems received via email or inbound phone requests, while properly documenting, tracking, and monitoring issues to ensure timely resolution.
Responsibilities:
• Collect and understand annuity voice of the Customer: Conducting reoccurring feedback sessions with the service and operations teams to identify emerging themes and/or issues. Analyze data from surveys, adviser feedback, tracking systems. Use reports to identify system issues, defects, or future design implementation.
• Data Analytics, trend and pattern analysis to inform continuous improvement: Gathering and analyzing data on annuity transactions and the annuity platform to drive how we improve the annuity experience.
• Consultative Training and group presentations: Assist leadership with M&A support in helping to facilitate training and build out of collateral material when needed.
• Supporting project management efforts, business requirements for system enhancements, and system testing: Provide meeting support to represent Annuity Trading to share content information and track down needed information and answers. Provide feedback regarding process workflow for purpose of increasing efficiencies and identifying potential areas for improvement (i.e. leaning in with curiosity) Assist with daily end to end system and UAT testing and onboarding of new products, product/platform updates for AOE by partnering and collaborating with carriers, vendors and internal business partners. Performs Project Management support with various annuity focused initiatives and collaborative efforts. Partners with internal and external partners through carrier relationship management and meetings.
• SME Support: Develop a strong knowledge of LPL processes and system platforms as they relate to annuity purchases, corrections and operations with potential growth toward SME on Annuities and Annuity Trading Systems/Processes.
• Support the department in risk Mitigation: Mitigate risk by completing any company required training, properly escalating issues and following department policies and procedures.
• Become an Annuity Trade SME: Cross train on operational tasks towards growth as Subject Matter Expert, understanding of the full trade process and ability to be perform tasks for control testing and business continuity/disaster recovery support, daily operational reconciliation oversight, review to audit operational completion to confirm any errors or omissions. Tasks include, but are not limited to AOE Tier 2 mailbox, Trade Busts/corrections, manual wire processing and oversight reports assigned.
What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
• Understanding of the annuity/trade workflow focusing on commissions, rep IDs, carrier partnership and forms
• 2-3 years of relevant experience (financial operations, annuity service preferred)
• Highschool Diploma
Core Competencies:
• Intermediate Excel skills including spreadsheet creation and building reports
• Excellent business written and verbal communication skills, including ability to present in groups up to 25 people
• Process efficiency mindset, and six sigma methodologies
• Strong attention to details
• Strong client focus
• Strong work ethic
• Strong organizational skills
• Analytical and critical thinking skills
• Commit to owning the customer experience by driving satisfaction to high levels and adhering to our corporate values
Preferences:
• Software/Systems Skills Required/Preferred: MS Office, BETA, ClientWorks, ServiceWorks, Nice, Electronic Order Entry, compliance exposure
• Lean certification or Six Sigma Yellow preferred
• Bachelor's degree or equivalent work experience preferred
• Registration or Series 99/6/7/24 preferred
• Ability to travel for key client engagements or industry events preferred
LI-PA
Pay Range:
$27.84-$46.39/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
• Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
• Impactful Work: Our size is just right for you to make a real impact. Learn more here!
• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
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