Energy Business Analyst
Location: Onsite Location – Fort Worth, Texas
Job Type: Full-time
Department: Energy Systems
About us
ANB Systems, a DNV company, is a leading SaaS product company with a primary footprint in energy efficiency and distributed generation divisions of electric and gas utilities. ANB’s flagship product is eTRACK+ – a low-code workflow management system that allows end users to easily set up and administer programs tailored to their business processes and needs.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About eTrack+
Our centralized electronic business process management platform aims to automate all types of programs, facilitating instant completion of complex manual processes.
About the role
We are looking for a client services and business analyst to provide client support efficiently and accurately. You will be considered the firm's front liner, solving basic queries , Process projects and supporting all assigned areas. The goal is to ensure that customer value is maintained to the company's standards.
What You’ll Do
Key Responsibilities include:
- Review and approve application package submitted by Installers / Customers through the eTRACK+ software system
- Resolve installer and customer questions and software issues submitted via email and voice mail.
- Contact and speak to installers and customers to clarify their specific issues
- Gather eTRACK+ change requirements and develop specifications.
- Develop use cases and test cases.
- Review Distribution Generation Projects for Small Commercial and Residential under 250kW.
- Provide day to day operational support to clients.
- Resolve DG tickets with Installer and Customer queries, performing Transfer of Ownership Projects.
- Prepare reports and presentations to clients.
- Troubleshoot problems and issues with job and processes.
- Assist with increasing the efficiency of application processing using ANB’s document recognition platform
- Provide direction/ support to the offshore team
- Assist ANB Project Manager with software changes, business requirements development, testing, and user manual development
- Work closely with Internal teams and integrate them with eTRACK+.
- Attend Daily scrum calls and work closely with offshore team to complete Change request timely.
- Client Relationship Management:
- Act as a liaison between the client and internal IT teams to ensure smooth communication and issue resolution.
- Maintain a high level of customer satisfaction by delivering timely and effective support.
About you:
Education:
Preferable degree from an accredited university .
Experience:
Experience in helpdesk or technical support, preferably in an onsite setting, assisting customers with their interactions with computer systems.
Technical Skills:
- Familiarity with ticketing systems and remote desktop support tools.
- Familiarity with Energy Systems.
- SQL Skills.
- Reporting and Data Analysis.
- Ability to quickly learn the eTRACK+ software used for energy efficiency program management and DG Interconnection process
Soft Skills:
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work alone and manage time effectively in a fast-paced environment.
- Demonstrated desire to assist people
- Problem resolution and negotiation skills
What Is Preferred:
- Experience in supporting cloud-based applications.
- Prior experience working in a client-facing onsite role.
Work Environment:
- This is an onsite role at a client location, requiring a professional demeanor and strong customer service focus.
- Flexibility to address urgent IT issues, which may occasionally require after-hours support.
How We Do It:
WeCare, WeDare, WeShare
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.
DNV is proud to announce being named one of Houston’s best places to work in the 2022 Houston Business Journal – Best Places to Work competition.
