Position
The RIMOWA Client Advisor is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand.
Job Responsibilities
Sales
- Achieve personal sales goals
- Educate clients with company history and the most current product knowledge
- Keep an active client book to cultivate new/existing client relationships
- Support team members to achieve store sales goals
Customer Service
- Always present yourself in a friendly and professional manner
- Ensure prompt follow up with client purchases, repairs and inquires
- Provide the best experience for customers by continuously building knowledge of company history, new product and competitors
Operations
- Understanding of store POS system
- Opens and closes the register
- Process payment/return of merchandise
- Conduct inventory counts and adhere to company loss prevention policy
- Maintain/execute store merchandising standards
- Maintain store readiness and housekeeping duties
Profile
- High school Diploma or equivalent
- Luxury sales experience ideal
- Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books
- Professional presentation, excellent communication skills both verbal and written
- Excellent problem-solving skills, positive attitude, team player
- Ideal candidate has knowledge of fashion, design trends and love of travel
- Ability to work varied hours/days, including nights, weekends and holidays
- Must be able to lift large boxes up to 20lbs repeatedly
