Sales Account Coordinator (Onsite)
Who We Are
At MIRA Safety, we value one thing above all else: uncompromising protection.
This isn’t just a design philosophy — it’s our driving purpose. As a leading marketing and distribution company for personal protective equipment, we take pride in providing the same exceptional quality of gas masks, filters, hazmat suits, and survival gear to both professionals and civilians.
Based in Cedar Park, TX, MIRA Safety creates products purpose-built to shield users from the world’s worst chemical, biological, radiological, and nuclear threats (CBRN). Whether our customers are law enforcement officers, military operators, first responders, agricultural workers, or concerned citizens, we deliver durable, reliable products designed to save lives.
Put simply: we’re in the business of saving lives, and we believe everyone deserves the best possible chance at survival.
As part of recruiting process, please complete this Culture Index Survey, here is Link
Overview
The Sales Account Coordinator plays a vital role in supporting and growing MIRA Safety’s dealer network by combining sales coordination, customer success, and operational precision.
This hybrid role bridges account management, sales support, and customer experience, ensuring our dealer partners receive fast communication, accurate order handling, and proactive support that builds trust and drives growth.
The primary focus is on B2B dealer accounts only — all government and agency accounts are handled separately by the assigned Sales Account Manager.
During high-volume or “Red Alert” periods (or as needed), this position may also assist the Direct-to-Consumer (DTC) support team to ensure consistent, high-quality customer service across all channels.
Key Responsibilities
Account & Sales Coordination
- Act as the main point of contact for assigned dealer accounts, managing inquiries, orders, and support needs.
- Execute outbound outreach to existing and prospective dealers to drive reorders, promote new products, and expand account value.
- Partner with sales leadership to identify and pursue upsell and cross-sell opportunities that align with dealer goals.
- Track account metrics and maintain detailed CRM documentation using Zoho CRM, Ninety EOS, and Monday.com Kanban boards for visibility and accountability.
- Support new dealer onboarding, ensuring a seamless start-to-finish experience.
- Monitor order flow and work cross-functionally with fulfillment and logistics teams to ensure accurate, timely delivery and post-sale satisfaction.
Customer Experience & Support
- Provide customer service support during Red Alerts or as needed to assist with DTC inquiries and order processing.
- Deliver fast, accurate, and empathetic responses to all customer and dealer communications.
- Serve as the Voice of the Customer (VOC) — gathering feedback and collaborating internally to enhance processes and dealer experience.
- Partner closely with marketing, fulfillment, and operations to maintain a consistent customer experience across all touchpoints.
- Maintain a strong understanding of product lines and policies to communicate effectively with dealers.
Qualifications
- 2–4 years of experience in account coordination, inside sales, or customer success (B2B preferred).
- Strong written and verbal communication skills.
- Highly organized, detail-oriented, and comfortable managing multiple priorities.
- Proficiency in Zoho CRM, NinetyEOS, and Monday.com (or equivalent tools).
- Customer-first mindset with proactive problem-solving and follow-through.
- Team-oriented with the ability to collaborate across departments in a fast-paced environment.
Key Performance Indicators (KPIs)
Customer Service & Support KPIs
- Response Time: Average initial reply under 1 hour during business hours.
- Resolution Time: 90% of inquiries resolved within 24 hours.
- CSAT Score: Maintain ≥ 90% customer satisfaction.
- Ticket Handling Efficiency: Maintain high closure rate with accurate documentation.
- Quality & Tone Consistency: Demonstrate professionalism and brand alignment in all interactions.
- Cross-Team Support: Positive peer and supervisor feedback during Red Alert periods.
Dealer Growth & Account Management KPIs
- Outbound Call Activity: Maintain 50–70 outbound calls per day to active and prospective dealer accounts.
- Account Retention: ≥ 95% active dealer retention rate.
- Outbound Conversion Rate: Target 20–25% conversion on qualified outbound dealer contacts.
- Revenue Growth: Achieve 3–5% quarterly increase in dealer book of business.
- CRM Accuracy: Maintain ≥ 98% data accuracy within Zoho/Ninety/Monday platforms.
- VOC Feedback: Submit documented dealer feedback or improvement recommendations monthly.
- Team Collaboration: Consistent follow-through on dealer issues and internal coordination.
What We Offer
- Comprehensive health, dental, and vision insurance, with 75% of individual coverage paid by us
- Optional life, hospital, critical illness, and accident insurance
- Generous paid time off (PTO) and sick leave
- 7 paid holidays to relax and recharge
Plus, amazing perks at our brand-new Cedar Park office:
- Onsite gym and private soundproof pods to focus or unwind
- Sauna, ice plunge and red light therapy for ultimate wellness
- Game room with pool and darts to connect and have fun
- Fully stocked modern break room with snacks
- Free organic eggs from our on-site chicken farm — yes, really!
Join us and thrive in an environment designed to support your health, happiness, and success.
Equal Opportunity Employer
MIRA Safety is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
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