Job ID: 274449
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Hybrid Schedule (Onsite 2x weekly)
Company Overview
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to
reimagine the future of beauty.
The Opportunity
Our Marketing organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether supporting our digital initiatives, planning our loyalty program, developing multi-pronged marketing strategies, writing copy, building exciting in-store experiences, or designing national advertising, we are constantly finding ways to underscore our promise to partner with our clients to make the beauty world feel like it’s theirs—and our place as the industry leader. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.
Your Role At Sephora
As an Assistant Marketing Manager of Market Research & Consumer Insights you will be a high-impact, highly visible ‘resident expert’ on what our clients and consumers at-large are doing, saying, and the ‘why’ underneath. You will skillfully create appropriate methodologies, execute primary research (quantitative and qualitative), and be a true change agent for the business.
In Addition, You Will
- Supporting Partnerships, Loyalty and Experience within the Consumer Insights functions
- Conduct research and generate insights for Sephora North America: qualitative fieldwork and quantitative studies; running projects end-to-end with minimal supervision
- Analyze primary survey data and produce deliverables in a highly insightful, storytelling format
- Works cross-functionally to marry disparate data sets (e.g. transactional data, other analytics data, secondary research data, etc.) and report out to org
- Influence via cross-functional partnerships, collaborations, and relationship building; Works closely with business partners to create strategies for the business grounded in data and consumer insight/intelligence
- Stays abreast of trends in and outside of the industry and macroeconomic impacts to business in order to identify blind spots, inform learning gaps, and help drive longer term strategy for the business through research and insights
- Oversees the team’s research operations, including but not limited to: managing online research community, coordinating with email and sample partners to ensure launch dates and fieldwork run smoothly, programming quantitative research surveys, QC of programs, , and qualitative fieldwork coordination/event planning
- Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
We’re Excited About You If You Have
- 3+ years of directly relevant experience (e.g. conducting market research, consumer insights for retailer, management consulting)—Ideally 2+ years of which were spent supplier side with exposure to large-scale engagements and execution of research across a wide range of topics/industries
- General exposure to or understanding of Retail, FMCG, CPG, and/or Beauty industries—including marketing development timelines and product development/innovation pipelines—ideally related business experience in marketing, communications, business development, product design, user experience, brand management, consulting, and/or analytics
- Highly knowledgeable in quantitative and qualitative research methods—including data analyses, cross-tabbing, sample design, fieldwork management
- Experience designing and managing large scale market research programs such as Brand Equity, Segmentation, and/or Research Community (Qualitative and Quantitative)
- Able to think both analytically and creatively—balance left and right brain—people person as well as data person
- Excellent communicator and storyteller with proven track record of influencing business decisions/strategies
- Feels confident in designing and managing their own projects with oversight only as necessary; able to “live in the gray” and deal with ambiguity
- Highly proficient in Powerpoint, Excel
- Additional software/platform competencies: statistical package (e.g. SPSS, R, STATA, etc.), survey programming (e.g. Focus Vision Beacon, Qualtrix, etc.), and ideally SAS
- Available for travel and/or local fieldwork
The annual base salary range for this position is $86,955.00 - $97,185.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you’ll enjoy…
- The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can
unleash your creativity, because we’ve got disruptive spirit. You can
learn and evolve, because we empower you to be your best. You can
be yourself, because you are what sets us apart.
This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
