We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
How you'll LEAD:• Lead employee collaboration experiences and ensure global users have access to reliable and efficient technology solutions that empower them to excel in their roles and drive business success.
• Gather requirements to implement and maintain collaboration and productivity tools.
• Support day-to-day collaboration and productivity tools to ensure a superior and reliable user experience.
• Track project status, provide reporting, and communicate updates to leadership and internal customers.
• Create and maintain technical standards and training materials.
• Identify opportunities and develop business case justifications for spending and initiatives, including risk identification and cost/benefit analyses.
• Administer and configure collaboration platforms (M365, Google Workspace, Slack, Box.com, etc.) to ensure secure, scalable, and efficient operations.
• Design, build, and maintain Power Apps (Canvas and Model-driven), Power Automate flows, and Dataverse models.
• Integrate Power Platform solutions with Microsoft 365, Google Workspace, and third-party tools (Slack, Box, Lucid, Adobe, Monday.com) using REST APIs and OAuth flows.
• Support and enhance home-grown applications by embedding Power Platform capabilities and ensuring seamless data exchange.
• Enforce organizational standards for collaboration platforms, including workspace roles, provisioning protocols, and compliance requirements.
• Collaborate with security and privacy teams for third-party app reviews and risk assessments.
• Track assigned department ticket queues, ensuring prompt resolution.
• Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction.
• Monitor system health, perform upgrades, and troubleshoot platform issues.
• Evaluate new tools and features for deployment, ensuring alignment with business goals.
• Track usage metrics, identify optimization opportunities, and develop business cases for tool adoption or retirement.
• Maintain detailed documentation of configurations, operations, and troubleshooting procedures.
How you'll CREATE:• 6+ years of experience in a technology project task-based role with a minimum 3 years' experience supporting various collaboration and productivity platforms. Similar platform experience will be considered.
• Engineering degree, certification or equivalent experience.
• Proven experience managing technical teams and leading enterprise projects.
• Expert in Microsoft 365, Google Workspaces, MS Power Platform, Monday.com and APIs and Integrations
• Proficient with Box.com, Lucid, Slack, ChatGPT
• Proficiency in REST APIs, JSON, JavaScript, PowerShell, and Python.
• Familiarity with OAuth, SAML, and identity federation.
• Strong verbal and written communication skills, with the ability to translate technical terms to layman's terms.
• Organized, with the ability to multi-task with excellent follow through.
• Demonstrated ability to build consensus among a diverse group of stakeholders.
• Experience and comfort in delivering presentations to senior leadership.
• Self-motivated with ability to work in a team and independently.
• Ability to travel globally if required.
• Schedule flexibility to work with partners in multip
Perks Playlist:- Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
- Comprehensive medical, dental, vision, and FSA options, as well as:
- 100% coverage for out-patient mental health services
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- A lifetime fertility support allowance of $30,000 to plan participants
- Student Loan Repayment Assistance and Tuition Reimbursement
- 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
- Variety of ways to prioritize much-needed time away from work including:
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.Universal Music Group is an Equal Opportunity EmployerWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
E-Verify Participation Poster:
English / SpanishE-Verify Right to Work Poster:
English |
SpanishJob Category:Universal Music Group
