Application Support Engineer (Systems Engineer) - Remote
Zions Bancorporation's Enterprise Technology and Operations team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.
We are currently seeking an experienced Application Support Engineer (Systems Engineer) that understands the BaNCS application and how it integrates with the different components/processes within the Bank. The primary purpose of this position is to provide third-tier applications support for existing and new applications. The Application Support Engineer works with the service desk and IT personnel, operational analysts, developers, testers, business analysts, vendors and customers to ensure thorough analysis of incidents and business circumstances involved. The Application Support Engineer will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications. This is an excellent opportunity within a dynamic group in our organization.
Responsibilities:
• Troubleshooting and testing to identify the possible cause of incidents
• Determining the appropriate course of action to resolve the issues with minimal business disruption
• Setup and maintain critical alerting for the application
• Installing and maintaining banking applications in production, staging, test and DR environments including new releases, enhancements and upgrades. The Engineer will serve as liaison between departments and prepare necessary documentation in the support of various applications.
• Utilize application knowledge to effectively troubleshoot, diagnose and resolve problems.
• Escalate inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved.
• Partner with vendor for the assigned application to learn from them as much as possible
• Available for 24/7 On Call rotation as needed to support the BaNCS application
Qualifications:
• Prior application support engineering experience, and must possess strong analysis, issue management, and user interface/management skills.
• Advanced knowledge as a generalist or specialist of two or more open system applications in a production environment, including the technologies supporting those applications.
• Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
• Ability to meet deadlines, multitask, work well under pressure and changing environments.
• Bachelors in Information Technology, Computer Science, Business or a related field and 6+ years experience with applications, systems, application development and support or other directly related experience. A combination of education and experience may meet qualifications.
• Red Hat Enterprise Linux is a plus
• Digital.ai / DevOps is a plus
• Oracle / Database is a pus
• Splunk / Nimsoft / App Dynamics / Application Monitoring is a plus
• Control-M / Application Job Automation Scheduling is a plus
Location:
This position can be located 100% remote within the United States or located at the new Zions Technology Center in Midvale, UT.
Pay Range: $100,000 - $130,000 (Based upon relatable skills/experience)
Benefits:
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
