Are you passionate about fashion, relationships & creating unforgettable client experiences?
Justin Alexander is seeking a Junior Account Manager to join our Sales & Client Services team — where elegance meets energy!
In this role, you’ll support our network of retailers, nurture client partnerships and help bring our bridal collections to life through exceptional service and attention to detail. It’s an exciting opportunity to grow your career in the world of luxury bridal fashion, working alongside a team that values collaboration, creativity, and connection.
Responsibilities:
The Junior Account Manager supports the Sales & Client Services Departments in providing outstanding customer service, managing wholesale accounts, building customer relationships and selling products.
Sales Engagement:
- Act as a key support within our CRM, Salesforce, assisting in optimizing sales through data-driven insights.
- Collaborate across omnichannel operations to assist in client communication via phone, email, text, and messaging – owning the follow up process as significant support to the team
- Support the evaluation of potential clients and contribute to the effective management of the sales pipeline.
- Participate in industry trade shows and markets alongside the Account Manager to showcase products, service existing accounts, convert sample orders, and identify potential new clients.
- Contribute to Trunk Shows and Sales Events to support sales efforts, motivate clients, and promote the latest bridal collections.
- Provide crucial support in building rapport and enhancing the sales experience.
- Stay updated on industry trends and competitor activities.
- Contribute to the preparation of monthly reports on the health of customers' accounts.
- Provide insights and recommendations for improvements and growth opportunities.
Customer Service:
- Provide excellent customer service to appointed regional territories.
- Assist in entering customer orders accurately and efficiently, ensuring timely processing.
- Support in addressing any order-related inquiries promptly, following best communication practices.
- Contribute to the development and maintenance of in-depth knowledge of our bridal gown product line through bi-annual, in-depth product training.
- Support in servicing existing accounts by proactively addressing customer needs and concerns.
- Contribute to cultivating new accounts within the assigned territory to expand market reach, working closely with the Account Manager.
- Assist in establishing and maintaining strong relationships with customers to better understand their needs.
Qualifications
To thrive in this role, you’ll need a mix of sales acumen, relationship-building skills, excellent customer service, and a genuine passion for the bridal or fashion. The ideal candidate will have:
- Bachelor’s degree in Business, Fashion Merchandising, Marketing, or a related field
- 1–2 years of experience in sales, account management, or customer service — experience within fashion, bridal, or wholesale environments preferred
- Strong interpersonal and communication skills with a customer-first mindset
- Proven ability to build and maintain professional relationships with clients and cross-functional partners
- Detail-oriented with excellent organizational and time management skills
- Comfortable working in a fast-paced environment with shifting priorities and multiple deadlines
- Tech-savvy and proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint) and CRM systems — Salesforce experience preferred
- Collaborative team player with a positive attitude and a proactive approach to problem-solving
- Willingness to travel for trade shows, markets, and sales events as needed
- Passion for the bridal and fashion industry and commitment to delivering an exceptional client experience
Compensation & Benefits:
This role has an anticipated base salary range of $52,000 to $62,000 annually. The final offer will be determined based on experience, skills and internal equity. Justin Alexander offers a comprehensive benefits package that includes:
- Health, dental, and vision insurance with ancillary options
- 401(k) with company match
- Paid time off (vacation, sick days, holidays)
- Family Building Benefits
- Tuition Reimbursement
- Employee discounts and more
