We are a brand development and direct marketing firm based in Charleston. Our small but growing team is looking for a full-time Customer Enrollment Representative to begin training immediately in preparation for new clients and our anticipated growth in the coming months. We are looking for someone passionate about bringing new and existing brands directly to potential consumers and developing a loyal customer base for our clients. Our hands-on approach aims to provide our clients with the best results and our Customer Enrollment Representatives with the opportunity to expand their professional skills.
Our sales team is dedicated to facilitating a creative workspace that encourages progressive thinking, collaboration, and open dialogue. The Customer Enrollment Representative will be expected to participate in the various training courses and programs provided by upper management. Training will include learning all sales and marketing strategies, client information, customer service standards and expectations, territory management, and other duties that may arise.
Customer Enrollment Representative Responsibilities:
- Execute daily customer outreach initiatives aimed at new customer acquisition or retention
- Give engaging presentations to current and prospective customers and recommend specific products or services based on their individual needs
- Establish and maintain relationships with customers and the sales team through respectful, friendly, and effective communication
- Participate in company-provided training courses
- Stay up to date on new and existing products
- Comply with company guidelines and standards in all areas of operations, including customer relations, team management, exceeding sales trajectories, and ensuring the highest quality of service delivery
- Work alongside senior sales management to analyze company gross sales reports, increase profit margins, and design strategic sales strategies to enhance customer retention
Customer Enrollment Representative Requirements:
- Experience in a leadership or management role is a plus but not required
- 1-2 years of experience working in hospitality, retail, customer service, or another customer-facing role is preferred
- Strong sense of ambition, self-motivation, and self-discipline
- An outgoing, confident, and articulate individual who flourishes in social environments
- Capable of taking initiative and possessing skills for problem-solving and conflict resolution
- Ability to take direction and execute given tasks efficiently
- Ability to work productively with a diverse team, welcome and adapt adequately to change, and respond to feedback professionally
Job Type: Full-time
Pay: $64,907.00 - $69,293.00 per year
Work Location: In person
