Diehl Auto of Massillon has an immediate opening for a professional wholesale parts advisor.
Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated, and focuses on customer satisfaction.
Key Responsibilities:
- Wholesale Account Management: Expertly maintain wholesale customer accounts, quotes and orders via OEC and similar industry software as well as over the phone.
- Customer Service: Serve as a reliable point of contact for wholesale shops, retail customers and internal service/body shop teams, communication effectively via phone, in-person, and email.
- Parts Fulfillment Inventory:
- Receive, unpack, and accurately store parts. Check quantity and condition against invoices.
- Coordinate parts orders with body shops and service team.
- Process customer returns and ensure that they follow internal policies.
- Help service technicians when necessary.
- Accuracy is key. Use resources at hand including technicians, other parts department employees, and online sources to find answers.
- Professionalism: Maintain a clean and professional appearance of the counter, work area, and stockroom at all times.
Qualifications:
- Prior experience in retail/wholesale automotive parts industry is helpful.
- Highly self-motivated and focused on exceptional customer satisfaction.
- Strong interpersonal and organizational skills are essential.
- Experience with Kia and/or Hyundai parts is helpful.
- Some experience with Tekion DMS is a plus.
- Must have a valid driver's license.
Benefits Offered:
- Available health, dental, and vision insurance.
- 401(k) with employer match.
- Paid time off.
- Employee discounts on sales, service, and parts.
