Job Advertisement
Who we are?
Created in 1963 and based in L'Aigle, France, IMV Technologies is the World Leader in animal reproductive biotechnologies. The Group has a dominant position in both the bovine and swine segments from gametes harvesting, analysis, packaging, freezing to insemination. The IMV group also has a strong presence in aquaculture, equine and other markets. The Group is committed to contribute to the preservation of the genetics of endangered species like the Great Panda in China.
Our core values of learning, innovation, integrity, excellence, and quality commit us to providing the best products, the best advice and technical support to our customers.
To support our strong international growth, we are looking for an IT Service Support Engineer based out of Rochester, MN.
Role and Responsibilities:
An IT Service Support Engineer is a professional who installs and maintains DR & ultrasound equipment and software, provides hands-on training to users on equipment operation, and ensures proper system function and safety protocols are followed. Key responsibilities include:
· Installation of hardware and software on x-ray systems
· Provide software and technical support and assistance to IMV Technologies customers via onsite or remote as required for imaging or troubleshooting.
· Provide operator training on x-ray imaging systems including software applications, general operational theory and basic maintenance.
· Provide component system installation or installation assistance.
· Provide training to internal staff on how to operate the systems correctly and efficiently.
· Stay informed on the latest safety protocols and training the team as required.
· Ability to travel to customer sites, up to 10% of the time throughout US and Canada
The Profile:
· Degree qualified in IT Networking or related IT discipline
· Previous IT related experience, particularly in Networking
· Strong software and computer skills
· Previous electronic repair experience is desirable
· Ability to interpret complex technical information
· Skilled in resolving technical issues in sensitive environments
- Excellent communication, problem solving, and analytical skills are critical
- Customer Centric (i.e. ability to build long-term customer relationships)
- Results driven
- Able to identify opportunities and convert them into actions
- Highly organised and focused individual who can manage their time and set priorities.
- Enjoys working in a fast paced, complex, and extreme diverse environment.
- A collaborative individual with demonstrated experience collaborating across team and with other departments.
· Comfortable working with all levels of an organization
Our Offer:
· A close-knit team advocating solid values.
· A competitive salary package with benefits.
If you recognize yourself in this offer and you want more information, do not hesitate to consult our website IMV Technologies - Reproduction Biotechnologies - IMV Technologies (imv-technologies.com) or to contact Sophie Andison, Group Talent Acquisition Manager at the IMV Technologies Group, sophie.andison@imv-imaging.com
Job Type: Full-time
Pay: $28.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Education:
Experience:
- IT service support: 1 year (Required)
License/Certification:
- IT support Engineer certification (Preferred)
Shift availability:
Work Location: In person
