Patriot Mobile is America’s only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.
Job Overview:
Patriot Mobile is seeking a Full Stack Data Scientist to join our technology team. The ideal candidate will process data from a variety of systems including telecom operations, call center management, marketing, web site analytics, and more to generate actionable insights, optimize telecom cost, enhance customer experience, and support strategic business decisions. You will work closely with engineering, product, and business teams to drive data-driven solutions across our services.
Essential Functions and Responsibilities:
- Analyze large-scale telecom and call center datasets, including CDRs (Call Detail Records), call logs, agent performance data, and staffing data.
- Develop predictive and prescriptive models for customer churn, telecom cost optimization, usage forecasting, staffing optimization, and fraud detection.
- Implement machine learning algorithms, statistical models, and data mining techniques to extract insights and identify trends.
- Design and maintain scalable data pipelines for ingestion and transformation.
- Work with structured and unstructured data using SQL, Python, and modern ETL frameworks.
- Collaborate with cross-functional teams to design experiments, define KPIs, and provide actionable recommendations.
- Collaborate with DevOps and software engineering teams to integrate ML workflows into existing systems.
- Create dashboards, visualizations, and reports to communicate insights effectively to both technical and non-technical stakeholders.
- Stay up-to-date with industry trends, emerging technologies, and best practices in telecom analytics.
Required Knowledge/Skills/Abilities:
- Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
- Strong knowledge of SQL and relational databases.
- Ability to use Restful APIs to extract JSON data sets for processing into relational databases.
- Expertise in machine learning techniques, predictive modeling, clustering, and anomaly detection.
- Expertise in data visualization skills using tools like Tableau, Power BI, Metabase, etc...
- Proficient in data analysis development tools and languages such as Python and R
- Knowledge of statistical methods, hypothesis testing, A/B testing, and experimental design.
- Strong problem-solving skills with the ability to debug and troubleshoot issues effectively.
- Ability to quickly learn, analyze solutions, and make decisions which support the mission of Patriot Mobile.
- Ability to communicate complex technical insights to non-technical stakeholders.
- Collaborative mindset and experience working in cross-functional teams.
- Attention to detail and commitment to data quality.
Education and Experience:
- Bachelor's degree in computer science, statistics, mathematics, or a related field from a regionally accredited college.
- Minimum of 3 years of experience as a Data Scientist or Data Analytics Engineer, preferably in telecom, networking, or related technology sectors.
- Familiarity with telecom-specific datasets (CDRs, network logs, device data, plan usage) is a plus.
Physical Requirements:
- Must be able to sit or stand for long periods of time.
- Must be able to work in a variety of spaces to include cubicle, counter, and or desk areas.
- Must be able to lift and move items up to 25 pounds.
Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.
Job Type: Full-time
Pay: $90,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Grapevine, TX 76051 (Required)
Work Location: In person
