Software Engineer Intern
Job Description
JOB DESCRIPTION
Software Engineer Intern provides analytical and tier 2 technical support for business applications, creates and maintains documentation related to application support and implementation, and maintains application reliability by working to identify systemic issues through root cause analysis.
ESSENTIAL FUNCTIONS:
• Under direct supervision, support, install, troubleshoot, maintain and manage applications.
• Test, implement, document, and maintain support FAQ's and solutions.
• Triage support incidents and escalates high priority events to the appropriate groups.
• Perform ongoing monitoring and health checks for applications.
• Create automation solutions for support and maintenance tasks and activities.
• Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C#, or other equivalent languages/tools
• Support and maintain solutions built on Microsoft SharePoint and Office 365.
• Support and maintain enterprise content management solutions e.g. Fiserv Nautilus.
• Support and maintain web applications using ASP.NET, JavaScript, HTML, CSS and other web technologies.
• Support ETL solutions using SQL Server Integration Services (SSIS), SQL Server and other languages/tools.
• Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools.
• Work with internal customers to assess business needs and works with a team to find solutions.
• Create and maintain application documentation.
• Analyze and improve the efficiency of various systems and services.
• Help to define, record and execute application disaster recovery plans and procedures.
• Work closely with tier 1 technical support teams and works as part of the tier 2 support team to ensure team is meeting the business' expectations.
• Follow through to ensure each problem is resolved according to the established SLAs.
• Work collaboratively with business users and other application development groups.
• Complete and develop a working application that will be used by App Dev or NWB.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Preferably a Junior or Senior in college.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
