About GroundForce IT
GroundForce IT, Inc. has been a technology leader in Richmond, VA for over 21 years. As a Managed Service Provider (MSP), we deliver comprehensive IT solutions and ongoing support to small and medium-sized organizations, with a strong commitment to quality service and community involvement.
Why Join Us?
- Competitive Compensation & Benefits
- High-Energy, Team-Oriented Environment: Work with a nimble team of engineers dedicated to keeping our customers secure and productive.
- Diverse, Impactful Work: Support all aspects of our clients’ IT environments—from the everyday to the highly technical. You’ll work with Microsoft 365, Azure, Azure Virtual Desktop, Hyper-V, and advanced network security solutions.
- Professional & Technical Growth: Opportunities to expand your expertise in Microsoft 365, Azure, Hyper V, Azure Virtual Desktop, and network security.
- No On-Call Rotation: Our proactive approach minimizes emergencies and eliminates the need for on-call rotations. After-hours work (such as patching or restarting) is rare and handled remotely whenever possible.
- Community Engagement: Be part of an organization that values giving back.
What We’re Looking For:
- Location: Must live in the greater Richmond, VA area. This is not a remote role—regular onsite client visits are required but work from home is allowed on days without customer appointments.
- Consulting Mindset: You’ll be working for a professional services company. All engineers must track and document their time daily for client billing.
- Detail-Oriented: Precise documentation of every aspect of a client’s network is essential. You’ll keep records up to date as environments change.
- MSP Experience: Prior experience in the Managed Service Provider space is a strong plus.
Responsibilities
- Deploy, configure, and support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams.
- Design and manage Azure cloud solutions, including Azure Virtual Desktop.
- Implement and maintain Hyper V virtualization platforms.
- Ensure robust network security across all systems and endpoints.
- Troubleshoot and resolve technical issues for clients and internal teams.
- Collaborate with colleagues and clients to deliver exceptional service.
- Maintain accurate documentation and follow company standards.
- Participate in group projects and contribute to a positive team culture.
Qualifications
Experience:
- 5+ years in IT Networking Support (required)
- 3+ years working with Microsoft 365 and Windows Server environments (required)
Education:
- Bachelor’s degree (preferred)
Other Requirements:
- Valid driver’s license (required)
Traits:
- Dependable—more reliable than spontaneous
- Motivated—someone who moves with a sense of urgency
- People-oriented—enjoys interacting and working on group projects
- Adaptable/flexible—comfortable with frequent shifts in direction
- Detail Oriented— accurately records time and work performed to ensure precise billing and maintain high documentation standards.
Schedule & Work Environment
- Full-time position
- 8-hour shift, Monday to Friday
- No on-call rotation
GroundForce IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Windows Server: 5 years (Required)
- IT Networking Support: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Glen Allen, VA 23060: Relocate before starting work (Required)
Work Location: In person
