Role Overview
CommanderAI is expanding fast in the $100B+ waste management industry, and we’re looking for a driven Junior Customer Success Manager to help our customers succeed using our AI platform. Your job is simple: make sure haulers, dealers, and operators get value from our technology and win more business.
You’ll support onboarding, answer day-to-day questions, build relationships, and help customers transform how they sell. If you’re organized, great with people, hungry to learn, and excited about AI in a blue-collar industry, this role is for you.
What You’ll Do:
• Onboard new customers and train them on the CommanderAI platform
• Support accounts with questions, troubleshooting, and best practices
• Build strong relationships with users in the waste and recycling space
• Monitor customer usage and keep accounts engaged and successful
• Gather customer feedback and work with product and engineering to improve the platform
• Help document, refine, and scale customer success processes
What We’re Looking For:
• Curiosity about the waste management industry (experience is a plus, not required)
• 1+ year in customer success, support, sales, or similar customer-facing work preferred
• Strong communication skills and a customer-first mindset
• Comfort learning and explaining software tools
• Organized, proactive, and eager to grow with a fast-moving startup
What We Offer:
• Competitive base salary
• Big growth opportunities as an early member of the team
• Chance to shape how AI transforms an essential industry
- CommanderAI is an equal opportunity employer and values diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
