Health Information Helpdesk Analyst
Location:
- Local candidates only
- Indianapolis, IN
Duration: 12+ Months
Interview: In-Person only
Pay: $18-20/hr all-inclusive
We are seeking a skilled Health Information Helpdesk Analyst to provide technical and customer support for health information systems, focusing on data integrity issues such as de-duplication and record merging. This role ensures accurate health records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Key Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding health records and system functionality.
- Investigate and resolve duplicate patient records and bad merges in the health information registry.
- Use data tools and matching algorithms to identify and correct data integrity issues.
- Escalate complex data issues to technical teams or data stewards as needed.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Collaborate with IT and data quality teams to improve deduplication processes and system performance.
- Assist in testing system updates and enhancements.
- Generate reports on data quality trends and help develop training materials.
Required/Desired Skills:
- Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field.
- 4.5+ years of experience in a helpdesk, data quality, or healthcare IT support role.
- 4.5+ years of experience with deduplication tools, data matching, or record linkage techniques.
- Familiarity with immunization information systems or health information systems.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite.
- Knowledge of HL7 messaging and public health data standards (preferred).
- Experience working with state or local public health departments (preferred).
- Understanding of HIPAA and data privacy regulations (preferred).
Pay: $18.00 - $20.00 per hour
Application Question(s):
- 12+ Months contract with $18-20/hr all-inclusive pay rates. Do you accept?
- 100% onsite and in-person interview required. Do you accept?
- Share the best time and the best number for a quick discussion.
Experience:
- Data entry: 2 years (Required)
- Public health: 2 years (Required)
- Help desk: 2 years (Required)
Work Location: In person
