Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information - helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring an Implementation Consultant. In this position, you'll couple your expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.
RESPONSIBILITIES:
- Implement ADP's General Ledger (GL) interface and GL-related Integration solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration.
- Serve as a subject matter expert that can help lead the workflow of the group
- Apply industry and product knowledge to optimize General Ledger configurations and product upgrades
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Resolve issues and provide solutions, with minimal direction on procedural matters
- Collaborate with various departments to load and convert (as required) client data to ADP's solutions
- Work within ADP's implementation methodology and timeliness using technology tools.
- Ensure accuracy of all aspects of client setup
- Remain engaged with client throughout implementation, until client is successfully running GL solutions
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
- Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
- Provide input to management on process improvement and product enhancements
- Coach and mentor less-experienced implementation consultants
- Use influence and impact to help clients address and analyze their needs
QUALIFICATIONS REQUIRED
- 3+ years of experience working in a Business-to-Business client service/customer service environment or systems integration environment
- High school diploma or equivalent in education and experience
- Ability to work overtime hours during peak seasons
Preferred Qualifications: Preference will be given to candidates who have the following:
- Bachelor's degree
- General Ledger and Accounting knowledge and work experience
- Fundamental Payroll Certification (FPC) or Certified Payroll professional (CPP)
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
