Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. $16.50 per hour plus commission.
Where great benefits lead to a life fulfilled:
- Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
As a Coordinator Marketing In House, a typical day will include:
- Schedules sales presentations and manages customer expectations.
- Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
- Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
- Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards:
- Welcome and greet guests; anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House:
- Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
- Available to work various shifts, holidays, and weekends.
- Concierge, and/or sales experience preferred.
- Position may require background and drug screening, in accordance with state and local requirements.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
JOB REQUIREMENTS
Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
Education, Certification, or Licenses Preferred – No High School Diploma, No G.E.D. Equivalent Needed. Customer Service-related work experience is preferred but not required. Concierge, telemarketing, and/or sales experience preferred. A Real Estate License may be required at some locations depending on state laws.
Competencies – Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity
Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork, Influence
Communication: Listening, English Language Proficiency, Applied Reading
Analytical Skills: Learning
ESSENTIAL FUNCTIONS
Daily Work Expectations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell.
- Schedule sales presentations and manage customer expectations.
- Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
- Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services.
- Make pre- and post-arrival telemarketing calls while offering elevated concierge services to all arriving Owners and guests.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage with hotel guests at lobby desk locations and provide elevated customer service.
Sales
- Promote awareness of brand image internally and externally.
- Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Communication
- Speak to guests and coworkers using clear, appropriate, and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working With Others
- Support all coworkers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other associates and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Complies with quality assurance expectations and standards.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors, Leads, or Managers.
WORK ENVIRONMENT
Work Area Expectations:
Frequently Asked to Perform the Following
- Lift/Carry/Push/Pull Items that Weigh up to 10lbs.
- Use of Computer, telephone, and other office equipment
- Work a schedule that includes specific shifts and hours.
- Stand
- Walk
- Sit
- Climb Stairs
- Bend
- Stoop
- Crouch
- Reach
- Grasp
Occasionally Asked to Perform the Following
- Lift/Carry/Push/Pull Items that Weigh up to 50lbs with assistance.
- Exposure to high levels of noise
Site Specific Requirements
(Items to be consulted with HR Partner)
- Operate company vehicles following our company policies and standards (including but not limited to golf carts).
This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests’ and Owner’s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer’s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Work Location: In person
Pay: $48,584.00 - $129,909.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
