Future Innovations, a performance-driven sales and business consulting firm, is expanding its San Antonio team and hiring a Sales Development Representative to support AT&T’s customer journey. The Sales Development Representative masters device specs, installment plans, trade-in values, and internet service tiers so they can confidently guide customers to the right choice.
As a Sales Development Representative, you will build expertise through comprehensive training on AT&T’s delivery model, covering device knowledge, plan pairing, and support for mobile and internet services. This role is designed to cultivate the Sales Development Representative’s skills in consultative sales and account stewardship, establishing a solid foundation for professional growth in sales or team leadership.
Core Functions of the Sales Development Representative
- Initiate customer communication to support residential households, ensuring smooth activation and reliable performance of AT&T devices and internet services.
- Evaluate account status to anticipate potential cancellations and deliver retention strategies through plan adjustments and device optimization.
- Address billing concerns by applying credits, promotions, and adjustments tied to AT&T’s wireless and internet offerings.
- Verify enrollment accuracy by reviewing contracts, device configurations, and service expectations during the post‑transaction handoff.
- Oversee inventory processes for residential devices and accessories, managing returns, exchanges, and maintaining precise stock levels.
- Audit account documentation to uphold AT&T compliance standards and safeguard customer data privacy across all processed records.
Education & Experience Needed for the Sales Development Representative
- High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, Technology, or a related field preferred.
- Experience in customer support, retail, or sales, with emphasis on telecommunications, wireless connectivity, or subscription‑based residential services.
- Strong communication and problem‑solving skills with the ability to explain AT&T’s wireless and internet options, resolve service concerns, and build customer trust.
- Proficiency in CRM platforms, Microsoft Office Suite, and digital tools to manage accounts, track performance, and streamline AT&T workflows.
Preferred Skills for the Sales Development Representative
- Navigates customer concerns with patience, accuracy, and a service-first mindset.
- Maintains consistent follow-through that keeps every customer feeling supported.
- Juggles multiple customer needs without ever dropping the quality of support.
- Uses consultative selling to match customers with the perfect wireless solutions.
Job Type: Full-time
Pay: $3,800.00 - $4,500.00 per month
Benefits:
Work Location: In person
