Job Overview:
A Branded Merchandise Web Store Specialist manages and optimizes online stores that sell branded promotional products (e.g., company swag, uniforms, giveaways). Job functions span e-commerce operations, merchandising, and client support.
Key Responsibilities:
E-Commerce Store Management
- Build, configure, and maintain branded web stores for clients.
- Manage products, categories, pricing, and SKU data.
- Ensure brand guidelines are followed across all storefronts (logos, colors, messaging).
- Test store functionality (checkout, payment, shipping, user access).
Product & Merchandising Operations
- Coordinate product selection for branded merchandise (apparel, accessories, promotional items).
- Upload and maintain product images, descriptions, sizing charts, and customization options.
- Manage inventory levels on any stock items.
Order Processing & Fulfillment
- Process incoming orders per store timeline- including ordering blank product.
- Date entry all order information into production and invoicing software.
- Create Packing lists, fulfillment packet and shipping labels for Fulfillment team.
- Coordinate with suppliers, decorators and fulfillment team for production and shipping.
- Track orders, resolve back-orders, and ensure on-time delivery.
- Handle all order corrections or product replacement.
Client & User Support
- Act as the primary point of contact for clients and internal teams on all web stores.
- Assist users with login issues, ordering questions, and product customization.
- Respond to inquiries via email and store messaging systems.
Brand & Compliance Management
- Enforce brand compliance and approval workflows for custom merchandise.
- Ensure correct logo usage, imprint placement, and decoration methods.
- Maintain approval records and version control for artwork.
Reporting & Analytics
- Generate billing reports for accounting.
- Provide any necessary reporting documents to clients.
- Track Gift codes/Gift Cards and allowances for company-funded stores.
Platform & Technology Coordination
- Work within e-commerce platforms (e.g., Shopify, Proprietary swag platforms).
- Collaborate with platform providers on integrations for smooth workflow.
- Troubleshoot technical issues and escalate when necessary.
Marketing & Store Optimization
- Optimize product presentation and user experience to increase engagement for non-performing stores.
- Support launches of new stores, campaigns, or seasonal collections.
- Coordinate email notifications, announcements, or store updates.
Administrative & Project Support
- Manage timelines for store launches and refreshes.
- Document processes, SOPs, and best practices.
Qualifications:
- Proficient in Microsoft word, Excel, and Outlook.
- Meticulous attention to detail.
- Excellent communication, organizational and interpersonal skills.
- Bachelor’s degree in business, marketing, advertising, or similar industry is a preferred.
- E-Commerce or promotional products industry experience is a plus.
Other Skills/Abilities:
- A love for swag and an understanding of its importance in helping empower brands.
- Not only a willingness, but a desire to interact with people at all levels within the company and externally
- Ability to prioritize and manage a fluctuating workload
- Outgoing personality and genuine enjoyment for the work required.
- Proven ability to provide creative solutions.
- Self-motivated, confident, flexible, and able to easily adapt to conflicting priorities.
- Meticulous attention to detail, that’s right if you caught this listed twice your well on your way.
- Team First; nurturing our supportive culture is extremely important to us.
What We Offer:
- Health Insurance includes Medical, Dental, Vision, Short-Term Disability, and Group Life Insurance.
- 3 Weeks of Paid Time Off.
- 8 Paid Holidays.
- Retirement Plan with 3% Matching.
Commitment to Inclusion:
At In the Bag Promotions, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
Your skills, experiences, and perspective are valuable—and we want to empower you to make your mark here with us.
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. All employment offers are subject to background check.
Interested in applying? Submit your application. We look forward to welcoming you!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your favorite branded merchandise that you have received and why?
Experience:
- Microsoft Word, Excel, Outlook and Teams: 1 year (Required)
- E-Commerce or Promotional Products industry: 1 year (Preferred)
Work Location: In person
